Service Impact to all Management Planes(s).

Update timeline

1. investigating Apr 02, 2026, 12:16 PM UTC

   We are currently investigating this issue.

2. resolved Apr 02, 2026, 12:16 PM UTC

   We are investigating a service impacting incident at the all Management Plane(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. resolved Apr 02, 2026, 12:28 PM UTC

   Netskope continues to investigate the issue.

4. resolved Apr 02, 2026, 01:51 PM UTC

   Netskope continues to actively investigate the issue and is working to identify the root cause.

5. resolved Apr 02, 2026, 03:16 PM UTC

   Netskope has identified the root cause as an endpoint shutdown occurring during the upgrade process, which can result in the client becoming uninstalled or entering a non-functional state. As a mitigation, a clean installation of the Netskope client is recommended to restore normal functionality.

6. monitoring Apr 02, 2026, 03:27 PM UTC

   The issue has been mitigated, we are continuing to monitor the results.

7. resolved Apr 03, 2026, 12:57 AM UTC

   Netskope continues to monitor for any future reoccurrences and is waiting for confirmation that the recommendation resolves the issue.

8. resolved Apr 03, 2026, 10:48 AM UTC

   The incident has been resolved