Netskope experienced a critical incident on April 7, 2026 affecting SIN2 — Singapore, Singapore, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 09:02 AM UTC
We are currently investigating this issue.
- resolved Apr 07, 2026, 09:02 AM UTC
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Apr 07, 2026, 10:02 AM UTC
Netskope has identified the root cause and currently devising a mitigation strategy to mitigate the impact.
- resolved Apr 07, 2026, 10:48 AM UTC
Netskope has applied the fix to mitigate the impact. It is anticipated to take close to 3 hours for the lag to completely drain. The next update will be shared at 1:45 PM UTC.
- resolved Apr 07, 2026, 11:51 AM UTC
The incident has been resolved