Netskope experienced a major incident on May 27, 2026 affecting SJC1 — San Jose, United States, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
SJC1 — San Jose, United States
Update timeline
- investigating May 27, 2026, 05:19 PM UTC
We are currently investigating this issue.
- resolved May 27, 2026, 05:19 PM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved May 27, 2026, 06:28 PM UTC
Netskope is currently implementing preliminary mitigation measures to address the issue.
- monitoring May 27, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.