Netskope experienced a critical incident on January 29, 2025 affecting SJC2 — San Jose, United States, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2025, 08:07 PM UTC
We are currently investigating this issue.
- resolved Jan 29, 2025, 08:07 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Jan 29, 2025, 09:00 PM UTC
Netskope continues to investigate for a potential root cause. Details can be found on the support portal.
- resolved Jan 29, 2025, 09:28 PM UTC
Netskope continues to investigate for a potential root cause. Details can be found on the support portal.
- resolved Jan 29, 2025, 10:12 PM UTC
Netskope has identified the probable root cause of the issue. Additional work is required to fully resolve the issue and is expected to complete in approximately nine hours. There is no current impact at this time. Details can be found on the support portal.
- resolved Jan 30, 2025, 01:40 AM UTC
The incident has been resolved