Netskope incident

Service Impact to RUH1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on February 28, 2025 affecting RUH1 — Riyadh, Saudi Arabia, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 11:00 AM UTC
Resolved
Feb 28, 2025, 11:50 AM UTC
Duration
50m
Detected by Pingoru
Feb 28, 2025, 11:00 AM UTC

Affected components

RUH1 — Riyadh, Saudi Arabia

Update timeline

  1. investigating Feb 28, 2025, 11:00 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 28, 2025, 11:00 AM UTC

    We are investigating a service impacting incident at the RUH1 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Feb 28, 2025, 11:50 AM UTC

    The incident has been resolved

  4. resolved Feb 28, 2025, 12:20 PM UTC

    Netskope is actively working in a mitigation strategy

  5. monitoring Feb 28, 2025, 12:32 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.