Netskope experienced a critical incident on October 7, 2026 affecting SJC2 — San Jose, United States, lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
SJC2 — San Jose, United States
Update timeline
- investigating Oct 07, 2026, 06:38 PM UTC
We are currently investigating this issue.
- resolved Oct 07, 2026, 06:38 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 07, 2026, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 07:55 PM UTC
Data processing latency continues to decrease
- resolved Oct 07, 2026, 11:52 PM UTC
Data processing latency under execution
- monitoring Oct 08, 2026, 12:53 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 08, 2026, 03:04 AM UTC
The incident has been resolved.