NetNV Outage History

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NetNV had 12 outages in the last 2 years totaling 94h 29m of downtime — averaging 0.5 incidents per month.

There were 12 NetNV outages since July 2, 2024 totaling 94h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://netnv.statuspage.io

Major June 17, 2026

Downtown Reno Outage

Detected by Pingoru
Jun 17, 2026, 06:18 AM UTC
Resolved
Jun 17, 2026, 07:15 AM UTC
Duration
56m
Affected: Reno/SparksNETNV - DC2
Timeline · 3 updates
  1. investigating Jun 17, 2026, 06:18 AM UTC

    A major power outage is currently affecting a large number of customers throughout the Reno area. We are actively investigating an issue at our Downtown Reno Data Center that is impacting portions of our backup power infrastructure. As a result, we are experiencing a localized network outage affecting a small subset of customers in the Reno market. A majority of our other data centers and POP locations have successfully transitioned to backup power and remain fully operational. At this time, those facilities are functioning normally and continue to provide services without interruption. We are continuing to monitor for other failures. Our team is actively working to restore full redundancy and will provide additional updates as more information becomes available.

  2. monitoring Jun 17, 2026, 07:05 AM UTC

    Power has been restored, and we are monitoring to ensure all systems are operational and stable.

  3. resolved Jun 17, 2026, 07:15 AM UTC

    All systems are operational. If you are experiencing any issues, please submit a ticket to [email protected] or call us at 775-453-4446.

Read the full incident report →

Critical April 2, 2026

Outage - South Reno

Detected by Pingoru
Apr 02, 2026, 09:01 AM UTC
Resolved
Apr 02, 2026, 06:51 PM UTC
Duration
9h 50m
Affected: Reno/Sparks
Timeline · 5 updates
  1. investigating Apr 02, 2026, 09:01 AM UTC

    We have identified an issue with some infrastructure in the South Reno area. Customers may experience intermittent or complete loss of service. We are currently dispatching technicians but due to weather, access to the site may be delayed. No ETR at this time. We will provide updates as soon as we can.

  2. investigating Apr 02, 2026, 11:27 AM UTC

    We are still working to restore services. ETR 4-5 hours.

  3. identified Apr 02, 2026, 03:21 PM UTC

    Technicians are now on-site and working on a fix.

  4. monitoring Apr 02, 2026, 03:58 PM UTC

    Services have been restored, and we are monitoring to ensure all issues are resolved.

  5. resolved Apr 02, 2026, 06:51 PM UTC

    The issue has been fully resolved and all services should be restored. If you are still experiencing issues, please call into our helpdesk at 775-453-4446.

Read the full incident report →

Critical August 25, 2025

North Reno Outage

Detected by Pingoru
Aug 25, 2025, 02:19 PM UTC
Resolved
Aug 25, 2025, 04:37 PM UTC
Duration
2h 17m
Affected: Reno/Sparks
Timeline · 2 updates
  1. investigating Aug 25, 2025, 02:19 PM UTC

    We are currently investigating an outage in the North Reno Area. This may affect customers in the surrounding areas as well. There is no ETR at this time.

  2. resolved Aug 25, 2025, 04:37 PM UTC

    Issue has been resolved.

Read the full incident report →

Notice June 17, 2025

Network Outage - intermittent Connectivity

Detected by Pingoru
Jun 17, 2025, 05:29 AM UTC
Resolved
Jun 17, 2025, 07:29 AM UTC
Duration
1h 59m
Affected: Reno/Sparks
Timeline · 5 updates
  1. investigating Jun 17, 2025, 05:29 AM UTC

    We are currently investigating an issue affecting all customers. Customers may experience intermittent connectivity issues at this time. No current ETR. We will provide updates every 15 minutes.

  2. identified Jun 17, 2025, 06:07 AM UTC

    We believe we have identified the issue and we are working on a fix.

  3. identified Jun 17, 2025, 06:37 AM UTC

    We are continuing to work on the fix for this issue. Most network services are restored and issues are isolated to a small subset of customers.

  4. monitoring Jun 17, 2025, 07:18 AM UTC

    The fix has been implemented and we are continuing to monitor the situation. Please call our main line at 775-453-4446 if you continue to have issues.

  5. resolved Jun 17, 2025, 07:29 AM UTC

    The issue has been resolved and network connectivity is restored to all customers. Please call at 775-453-4446 or email us at [email protected] if you continue to have issues.

Read the full incident report →

Notice April 1, 2025

Emergency Maintenance - Reno/Sparks

Detected by Pingoru
Apr 01, 2025, 07:09 AM UTC
Resolved
Apr 01, 2025, 08:46 AM UTC
Duration
1h 37m
Affected: Reno/Sparks
Timeline · 2 updates
  1. identified Apr 01, 2025, 07:09 AM UTC

    We have identified an electrical issue at one of our pops in Reno/Sparks and are performing emergency maintenance to resolve the issue. We will work to limit impact however some customers may experience intermittent connectivity during the maintenance. We expect this work to be complete within about an hour.

  2. resolved Apr 01, 2025, 08:46 AM UTC

    Maintenance completed and all systems operational.

Read the full incident report →

Major March 14, 2025

Reno - Partial Outage

Detected by Pingoru
Mar 14, 2025, 11:45 PM UTC
Resolved
Mar 15, 2025, 01:09 AM UTC
Duration
1h 23m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Mar 14, 2025, 11:45 PM UTC

    We have identified an issue at one of our major pops in Reno. Some customers in Reno/Sparks may be experiencing intermittent or complete loss of service. Technicians are onsite and working on a fix. ETR is 1 hour.

  2. monitoring Mar 15, 2025, 12:55 AM UTC

    The issue has been fixed and services are being restored. We are closely monitoring as services stabilize.

  3. resolved Mar 15, 2025, 01:09 AM UTC

    The issue has been resolved. Please call us on our main line if you are still experiencing issues.

Read the full incident report →

Critical February 4, 2025

South Reno Outage

Detected by Pingoru
Feb 04, 2025, 04:53 AM UTC
Resolved
Feb 04, 2025, 05:09 PM UTC
Duration
12h 16m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Feb 04, 2025, 04:53 AM UTC

    We have identified a power issue at one of our sites in south Reno. Technicians have been mobilized and are working to restore power.

  2. monitoring Feb 04, 2025, 06:20 AM UTC

    Power has been restored and services are back online. We are monitoring the situation to ensure full resolution.

  3. resolved Feb 04, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024

Partial Outage - Carson City

Detected by Pingoru
Nov 20, 2024, 03:47 PM UTC
Resolved
Nov 21, 2024, 05:07 PM UTC
Duration
1d 1h
Affected: Carson City
Timeline · 3 updates
  1. investigating Nov 20, 2024, 03:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2024, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2024, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 13, 2024

Carson City / Silver Springs Outage

Detected by Pingoru
Nov 13, 2024, 07:29 PM UTC
Resolved
Nov 13, 2024, 09:29 PM UTC
Duration
2h
Affected: Carson CitySilver Springs
Timeline · 4 updates
  1. investigating Nov 13, 2024, 07:29 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 13, 2024, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2024, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 13, 2024, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2024

Reno Outage - Monday 11/1

Detected by Pingoru
Nov 11, 2024, 08:14 PM UTC
Resolved
Nov 12, 2024, 03:15 AM UTC
Duration
7h 1m
Affected: Reno/Sparks
Timeline · 3 updates
  1. identified Nov 11, 2024, 08:14 PM UTC

    An outage is expected in South Reno within the next hour, due to loss of power caused by an ongoing fire in the area.

  2. identified Nov 11, 2024, 09:17 PM UTC

    Power is out due to ongoing wildfire in the area.

  3. resolved Nov 12, 2024, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2024

Reno/Sparks Outage

Detected by Pingoru
Aug 12, 2024, 03:23 AM UTC
Resolved
Aug 12, 2024, 05:16 AM UTC
Duration
1h 52m
Affected: NETNV - DC1Reno/Sparks
Timeline · 2 updates
  1. identified Aug 12, 2024, 03:23 AM UTC

    Service is unavailable in parts of Reno/Sparks due to a power outage.

  2. resolved Aug 12, 2024, 05:16 AM UTC

    Power has been restored. Services are back online

Read the full incident report →

Minor July 2, 2024

Outage - 7/1/24

Detected by Pingoru
Jul 02, 2024, 03:28 PM UTC
Resolved
Jul 03, 2024, 07:23 PM UTC
Duration
1d 3h
Affected: NETNV - DC1Reno/SparksCarson CityInternet ReachabilitySilver Springs
Timeline · 8 updates
  1. identified Jul 01, 2024, 08:46 PM UTC

    Net NV's primary upstream carrier is experiencing a regional outage. We have failed over to our secondary data center. Connectivity may be degraded until services are completely restored.

  2. monitoring Jul 01, 2024, 10:48 PM UTC

    The upstream carrier is working on repairs with an estimated resolution time of 5PM PST. Connectivity may still be degraded until the repairs are complete. We will continue to monitor and provide status updates.

  3. monitoring Jul 02, 2024, 01:59 AM UTC

    Crews are still actively working to repair the damage. We will provide updates as we receive them.

  4. monitoring Jul 02, 2024, 03:28 PM UTC

    Construction crews worked through the night excavating to locate the damage. Splice crews are on site now working on repair.

  5. monitoring Jul 02, 2024, 06:14 PM UTC

    Net NV will be performing an emergency upgrade today to relieve congestion on our network due to the ongoing outage. Improvements to speed/latency should be noticeable by this evening. We are told the fiber repair may take up to another 24 hours. For additional info on the regional issue, see the following link: https://tranzact.zayo.com/#!/case-detail/5004z00001whgdAAAQ/TTN-0007817212/

  6. monitoring Jul 02, 2024, 10:50 PM UTC

    We have completed the emergency upgrade and most services have stabilized. We are still seeing some areas of congestion on the network and some customers may continue to experience minor service degradation. We will continue to work to stabilize the remaining services and we will provide status updates as we progress. Thank you all for your patience and understanding as we work through these issues.

  7. monitoring Jul 03, 2024, 04:15 PM UTC

    Our upstream provider has reported that their repairs are nearing completion and services are slowly being restored. We are continuing to monitor the status and expect further updates later today. Thank you again for your patience and understanding.

  8. resolved Jul 03, 2024, 07:23 PM UTC

    Our upstream provider has completed the repairs. We have rerouted traffic and are seeing all services stabilized at this time. If you continue to experience any issues, please do not hesitate to reach out to us via our normal support channels. You can email us at [email protected] or call us at 775-453-4446.

Read the full incident report →