NetNV Outage History
NetNV is up right nowPingoru has recorded 39 incidents for NetNV: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 10 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 31 of 744 (4%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 50 (0%) |
Incidents, newest first
Minor August 15, 2026 Washoe Valley - Intermittent Connectivity 1d 6h Carson City
Started Aug 15, 2026, 07:13 PM UTC· resolved Aug 17, 2026, 01:46 AM UTC
- identified Aug 15, 2026, 07:13 PM UTC
We have identified an issue with a piece of equipment serving customers in Washoe Valley. This issue is causing intermittent connectivity for several customers. We are dispatching a technician to troubleshoot further. Currently no ETR.
- identified Aug 16, 2026, 03:15 AM UTC
Connectivity remains intermittent for some customers. Our technicians continue to work toward a resolution, with additional work planned for tomorrow. The next update will be provided tomorrow morning.
- identified Aug 16, 2026, 07:37 PM UTC
We are continuing to work on resolving this issue. Current ETR is about 2 hours.
- monitoring Aug 16, 2026, 10:24 PM UTC
The issue has been repaired and services should be restored. We are monitoring to ensure the repair has fully stabilized the issue.
- resolved Aug 17, 2026, 01:46 AM UTC
The issue has been resolved and services are stabilized. If you are still having issues please call our support line 775-453-4446.
Major June 17, 2026 Downtown Reno Outage 56m Reno/Sparks, NETNV - DC2
Started Jun 17, 2026, 06:18 AM UTC· resolved Jun 17, 2026, 07:15 AM UTC
- investigating Jun 17, 2026, 06:18 AM UTC
A major power outage is currently affecting a large number of customers throughout the Reno area. We are actively investigating an issue at our Downtown Reno Data Center that is impacting portions of our backup power infrastructure. As a result, we are experiencing a localized network outage affecting a small subset of customers in the Reno market. A majority of our other data centers and POP locations have successfully transitioned to backup power and remain fully operational. At this time, those facilities are functioning normally and continue to provide services without interruption. We are continuing to monitor for other failures. Our team is actively working to restore full redundancy and will provide additional updates as more information becomes available.
- monitoring Jun 17, 2026, 07:05 AM UTC
Power has been restored, and we are monitoring to ensure all systems are operational and stable.
- resolved Jun 17, 2026, 07:15 AM UTC
All systems are operational. If you are experiencing any issues, please submit a ticket to [email protected] or call us at 775-453-4446.
Critical April 2, 2026 Outage - South Reno 9h 50m Reno/Sparks
Started Apr 02, 2026, 09:01 AM UTC· resolved Apr 02, 2026, 06:51 PM UTC
- investigating Apr 02, 2026, 09:01 AM UTC
We have identified an issue with some infrastructure in the South Reno area. Customers may experience intermittent or complete loss of service. We are currently dispatching technicians but due to weather, access to the site may be delayed. No ETR at this time. We will provide updates as soon as we can.
- investigating Apr 02, 2026, 11:27 AM UTC
We are still working to restore services. ETR 4-5 hours.
- identified Apr 02, 2026, 03:21 PM UTC
Technicians are now on-site and working on a fix.
- monitoring Apr 02, 2026, 03:58 PM UTC
Services have been restored, and we are monitoring to ensure all issues are resolved.
- resolved Apr 02, 2026, 06:51 PM UTC
The issue has been fully resolved and all services should be restored. If you are still experiencing issues, please call into our helpdesk at 775-453-4446.
Critical August 25, 2025 North Reno Outage 2h 17m Reno/Sparks
Started Aug 25, 2025, 02:19 PM UTC· resolved Aug 25, 2025, 04:37 PM UTC
- investigating Aug 25, 2025, 02:19 PM UTC
We are currently investigating an outage in the North Reno Area. This may affect customers in the surrounding areas as well. There is no ETR at this time.
- resolved Aug 25, 2025, 04:37 PM UTC
Issue has been resolved.
Notice June 17, 2025 Network Outage - intermittent Connectivity 1h 59m Reno/Sparks
Started Jun 17, 2025, 05:29 AM UTC· resolved Jun 17, 2025, 07:29 AM UTC
- investigating Jun 17, 2025, 05:29 AM UTC
We are currently investigating an issue affecting all customers. Customers may experience intermittent connectivity issues at this time. No current ETR. We will provide updates every 15 minutes.
- identified Jun 17, 2025, 06:07 AM UTC
We believe we have identified the issue and we are working on a fix.
- identified Jun 17, 2025, 06:37 AM UTC
We are continuing to work on the fix for this issue. Most network services are restored and issues are isolated to a small subset of customers.
- monitoring Jun 17, 2025, 07:18 AM UTC
The fix has been implemented and we are continuing to monitor the situation. Please call our main line at 775-453-4446 if you continue to have issues.
- resolved Jun 17, 2025, 07:29 AM UTC
The issue has been resolved and network connectivity is restored to all customers. Please call at 775-453-4446 or email us at [email protected] if you continue to have issues.
Major May 12, 2025 Outage - South Reno 49m Reno/Sparks
Started May 12, 2025, 05:25 PM UTC· resolved May 12, 2025, 06:15 PM UTC
- investigating May 12, 2025, 05:25 PM UTC
We are currently investigating an outage in the South Reno area. The current estimated time to resolution is about 2 hours.
- resolved May 12, 2025, 06:15 PM UTC
Power has been restored to the site and services are online. If you are still having issues please reach out to us by calling 775-453-4446.
Notice April 1, 2025 Emergency Maintenance - Reno/Sparks 1h 37m Reno/Sparks
Started Apr 01, 2025, 07:09 AM UTC· resolved Apr 01, 2025, 08:46 AM UTC
- identified Apr 01, 2025, 07:09 AM UTC
We have identified an electrical issue at one of our pops in Reno/Sparks and are performing emergency maintenance to resolve the issue. We will work to limit impact however some customers may experience intermittent connectivity during the maintenance. We expect this work to be complete within about an hour.
- resolved Apr 01, 2025, 08:46 AM UTC
Maintenance completed and all systems operational.
Major March 14, 2025 Reno - Partial Outage 1h 23m Reno/Sparks
Started Mar 14, 2025, 11:45 PM UTC· resolved Mar 15, 2025, 01:09 AM UTC
- identified Mar 14, 2025, 11:45 PM UTC
We have identified an issue at one of our major pops in Reno. Some customers in Reno/Sparks may be experiencing intermittent or complete loss of service. Technicians are onsite and working on a fix. ETR is 1 hour.
- monitoring Mar 15, 2025, 12:55 AM UTC
The issue has been fixed and services are being restored. We are closely monitoring as services stabilize.
- resolved Mar 15, 2025, 01:09 AM UTC
The issue has been resolved. Please call us on our main line if you are still experiencing issues.
Critical February 4, 2025 South Reno Outage 12h 16m Reno/Sparks
Started Feb 04, 2025, 04:53 AM UTC· resolved Feb 04, 2025, 05:09 PM UTC
- identified Feb 04, 2025, 04:53 AM UTC
We have identified a power issue at one of our sites in south Reno. Technicians have been mobilized and are working to restore power.
- monitoring Feb 04, 2025, 06:20 AM UTC
Power has been restored and services are back online. We are monitoring the situation to ensure full resolution.
- resolved Feb 04, 2025, 05:09 PM UTC
This incident has been resolved.
Major November 20, 2024 Partial Outage - Carson City 1d 1h Carson City
Started Nov 20, 2024, 03:47 PM UTC· resolved Nov 21, 2024, 05:07 PM UTC
- investigating Nov 20, 2024, 03:47 PM UTC
We are currently investigating this issue.
- monitoring Nov 20, 2024, 04:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2024, 05:07 PM UTC
This incident has been resolved.
Critical November 13, 2024 Carson City / Silver Springs Outage 2h Carson City, Silver Springs
Started Nov 13, 2024, 07:29 PM UTC· resolved Nov 13, 2024, 09:29 PM UTC
- investigating Nov 13, 2024, 07:29 PM UTC
We are currently investigating this issue.
- investigating Nov 13, 2024, 07:29 PM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2024, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 13, 2024, 09:29 PM UTC
This incident has been resolved.
Notice November 11, 2024 Reno Outage - Monday 11/1 7h 1m Reno/Sparks
Started Nov 11, 2024, 08:14 PM UTC· resolved Nov 12, 2024, 03:15 AM UTC
- identified Nov 11, 2024, 08:14 PM UTC
An outage is expected in South Reno within the next hour, due to loss of power caused by an ongoing fire in the area.
- identified Nov 11, 2024, 09:17 PM UTC
Power is out due to ongoing wildfire in the area.
- resolved Nov 12, 2024, 03:15 AM UTC
This incident has been resolved.