Resolved after 1 hour 59 minutes, affecting Reno/Sparks, on June 17, 2025.
The issue has been resolved and network connectivity is restored to all customers. Please call at 775-453-4446 or email us at [email protected] if you continue to have issues.
Affected components
Update timeline
- investigating Jun 17, 2025, 05:29 AM UTC
We are currently investigating an issue affecting all customers. Customers may experience intermittent connectivity issues at this time. No current ETR. We will provide updates every 15 minutes.
- identified Jun 17, 2025, 06:07 AM UTC
We believe we have identified the issue and we are working on a fix.
- identified Jun 17, 2025, 06:37 AM UTC
We are continuing to work on the fix for this issue. Most network services are restored and issues are isolated to a small subset of customers.
- monitoring Jun 17, 2025, 07:18 AM UTC
The fix has been implemented and we are continuing to monitor the situation. Please call our main line at 775-453-4446 if you continue to have issues.
- resolved Jun 17, 2025, 07:29 AM UTC
The issue has been resolved and network connectivity is restored to all customers. Please call at 775-453-4446 or email us at [email protected] if you continue to have issues.
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