NetNV experienced a critical incident on April 2, 2026 affecting Reno/Sparks, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 09:01 AM UTC
We have identified an issue with some infrastructure in the South Reno area. Customers may experience intermittent or complete loss of service. We are currently dispatching technicians but due to weather, access to the site may be delayed. No ETR at this time. We will provide updates as soon as we can.
- investigating Apr 02, 2026, 11:27 AM UTC
We are still working to restore services. ETR 4-5 hours.
- identified Apr 02, 2026, 03:21 PM UTC
Technicians are now on-site and working on a fix.
- monitoring Apr 02, 2026, 03:58 PM UTC
Services have been restored, and we are monitoring to ensure all issues are resolved.
- resolved Apr 02, 2026, 06:51 PM UTC
The issue has been fully resolved and all services should be restored. If you are still experiencing issues, please call into our helpdesk at 775-453-4446.