NetNV experienced a minor incident on August 15, 2026 affecting Carson City, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2026, 07:13 PM UTC
We have identified an issue with a piece of equipment serving customers in Washoe Valley. This issue is causing intermittent connectivity for several customers. We are dispatching a technician to troubleshoot further. Currently no ETR.
- identified Aug 16, 2026, 03:15 AM UTC
Connectivity remains intermittent for some customers. Our technicians continue to work toward a resolution, with additional work planned for tomorrow. The next update will be provided tomorrow morning.
- identified Aug 16, 2026, 07:37 PM UTC
We are continuing to work on resolving this issue. Current ETR is about 2 hours.
- monitoring Aug 16, 2026, 10:24 PM UTC
The issue has been repaired and services should be restored. We are monitoring to ensure the repair has fully stabilized the issue.
- resolved Aug 17, 2026, 01:46 AM UTC
The issue has been resolved and services are stabilized. If you are still having issues please call our support line 775-453-4446.