Netaxept incident

Disruption in card processing - INC0792413

Major Resolved View vendor source →

Netaxept experienced a major incident on July 19, 2025 affecting Netaxept Terminal and Netaxept API, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 05:07 PM UTC
Resolved
Jul 19, 2025, 10:38 PM UTC
Duration
5h 30m
Detected by Pingoru
Jul 19, 2025, 05:07 PM UTC

Affected components

Netaxept TerminalNetaxept API

Update timeline

  1. identified Jul 20, 2025, 11:22 AM UTC

    We are currently experiencing issues with transaction processing due to a disruption in card services at NETS.

  2. resolved Jul 20, 2025, 11:23 AM UTC

    This incident has been resolved.