Resolved after 22 hours 58 minutes, affecting Netaxept Terminal and Netaxept API, on May 21, 2026.
Update: Operations have been stable again since 17:10
Affected components
Update timeline
- investigating May 21, 2026, 08:29 AM UTC
We are currently investigating this issue.
- investigating May 21, 2026, 08:30 AM UTC
We are continuing to work with highest priority on a fix for this issue.
- investigating May 21, 2026, 09:11 AM UTC
We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding.
- monitoring May 21, 2026, 12:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 21, 2026, 01:30 PM UTC
Operations have been stable since 14:35, we will continue to monitor the situation closely.
- monitoring May 21, 2026, 03:13 PM UTC
We are experiencing transaction impact again since 16:57
- monitoring May 21, 2026, 03:25 PM UTC
Update: Operations have been stable again since 17:10
- resolved May 22, 2026, 06:04 AM UTC
This incident has been resolved.
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