Netaxept incident

Netaxept reports showing duplicate transaction details - INC0820579

Minor Resolved View vendor source →

Netaxept experienced a minor incident on September 9, 2025 affecting Netaxept Merchant Administration, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 09:00 AM UTC
Resolved
Sep 10, 2025, 02:40 PM UTC
Duration
1d 5h
Detected by Pingoru
Sep 09, 2025, 09:00 AM UTC

Affected components

Netaxept Merchant Administration

Update timeline

  1. investigating Sep 10, 2025, 09:01 AM UTC

    We are currently investigating an issue causing duplicate rows in reports for some transactions on the Netaxept platform. This does not impact transaction processing or financial data.

  2. resolved Sep 10, 2025, 02:40 PM UTC

    This incident has been resolved. Data has been corrected in the impacted reports.