Netatmo experienced a major incident on May 1, 2026 affecting Application velux active (Application velux active) and Application Control (Application Control) and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 05:46 PM UTC
Our servers are experiencing some difficulties, which may affect the remote functionality of the Velux application. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record...
- investigating May 01, 2026, 10:01 PM UTC
The errors remain intermittent, and application retries allow users to continue using their apps without service disruption. The errors affect less than 5% of API calls. Applications remain usable. The team is still actively working on troubleshooting the issue. ...
- investigating May 02, 2026, 09:23 PM UTC
Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events,...
- resolved May 02, 2026, 10:00 PM UTC
🕒 Incident Windows: Mai 1, 2026 — 9:00AM to Mai 3, 2026 03:00PM (CET) Intermittent timeouts for APIS affecting arround 5% of the users, most functions can be done with retry. Mai 2, 2026 — 11:00PM to Mai 3, 2026 03:00PM (CET)</...
- investigating May 03, 2026, 04:54 AM UTC
We are still working on the issue. The probleme is on one single cloud component, we are working on it with the support of our cloud provider.
- investigating May 03, 2026, 01:28 PM UTC
The team has been able to apply mitigations. Monitoring is still on going
- investigating May 03, 2026, 02:29 PM UTC
The incident is resolved since 3:30 PM CET. The applications are working properly. The team is still monitoring.
- resolved May 03, 2026, 04:00 PM UTC
🕒 Incident Windows: Mai 1, 2026 — 9:00AM to Mai 3, 2026 03:00PM (CET) Intermittent timeouts for APIS affecting arround 5% of the users, most functions can be done with retry. Mai 2, 2026 — 11:00PM to Mai 3, 2026 03:00PM (CET)</...