Netatmo experienced a minor incident on May 23, 2026 affecting Netatmo Welcome (Netatmo Welcome) and Bticino Classe 300 (Bticino Classe 300) and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Netatmo Welcome (Netatmo Welcome)Bticino Classe 300 (Bticino Classe 300)Netatmo Presence (Netatmo Presence)Netatmo Doorbell (Netatmo Doorbell)Application Security (Application Security)Google Home (Google Home)Alexa (Alexa)
Update timeline
- investigating May 23, 2026, 10:05 AM UTC
Our servers are experiencing some difficulties, which may affect the remote functionality of the applications, causing: Delays in receiving notifications from our cameras Live streaming failures Google assistant and Alexa failures The on call team is...
- resolved May 23, 2026, 10:42 AM UTC
🕒 Incident Windows: May 23, 2026 — 11:15 to 12:30 (CET) Camera APIs, video streaming, Google Home and Alexa APIs were degraded 🛠️ Summary: Partial outage on camera APIs, video streaming, Google Home and...