NERC incident

MGHPCC Power Loss is causing our system-wide unavailability of NERC services

Major Resolved
Started
Apr 19, 2026, 01:00 PM UTC
Resolved
Apr 29, 2026, 06:35 PM UTC
Duration
10d 5h
Detected by Pingoru
Apr 19, 2026, 01:00 PM UTC

Affected components

NERCMGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTALNERC COLDFRONTNERC OPENSTACK (OPENSTACK DASHBOARD (HORIZON))NERC OPENSTACK (NERC OPENSTACK COMPUTE SERVICE (NOVA) )NERC ACADEMIC (EDU) OPENSHIFT CLUSTERNERC OPENSTACK (OPENSTACK NETWORKING SERVICE (NEUTRON))NERC OPENSTACK (OPENSTACK BLOCK STORAGE (CINDER))NERC OPENSTACK (OPENSTACK OBJECT STORE (SWIFT))NERC OPENSTACK (OPENSTACK IMAGE SERVICE (GLANCE))NERC OPENSTACK (OPENSTACK EC2 API PROXY (EC2API))

Update timeline

  1. investigating Apr 19, 2026, 01:00 PM UTC

    We are currently investigating this incident.

  2. identified Apr 20, 2026, 12:20 AM UTC

    We are continuing to work on a fix for this incident.

  3. investigating Apr 20, 2026, 04:56 PM UTC

    Front-end shared services - most critically **Keycloak, ColdFront,** and **RegApp** \- are currently unreachable. We are continuing to work on resolving this incident. You can continue to use the **NERC OCP (OpenShift) Production** and **NERC EDU (Academic)** clusters as normal to deploy your workloads.

  4. monitoring Apr 21, 2026, 04:09 PM UTC

    We implemented a fix and are currently monitoring the result.

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