Neostella Outage History

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Neostella had 7 outages in the last 2 years totaling 1h 3m of downtime — averaging 0.3 incidents per month.

There were 7 Neostella outages since February 6, 2026 totaling 1h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neostella.com

Minor October 10, 2026

Login issue

Detected by Pingoru
Oct 10, 2026, 06:26 PM UTC
Resolved
Oct 10, 2026, 07:29 PM UTC
Duration
1h 3m
Affected: Authentication
Timeline · 5 updates
  1. investigating Oct 10, 2026, 06:26 PM UTC

    Status: Investigating Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)

  2. identified Oct 10, 2026, 06:33 PM UTC

    Status: Identified Our technical teams have identified the reported issue and are actively pursuing the fix or remediation. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)

  3. identified Oct 10, 2026, 06:43 PM UTC

    Status: Identified Our technical teams continue to work on resolution. Next update by 2 PM CDT. Affected components Authentication (Full outage)

  4. monitoring Oct 10, 2026, 07:03 PM UTC

    Status: Monitoring Our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)

  5. resolved Oct 10, 2026, 07:29 PM UTC

    Status: Resolved The reported has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed. Affected components Authentication (Operational)

Read the full incident report →

Minor September 4, 2026

Issue reported with Document generation

Detected by Pingoru
Sep 04, 2026, 08:56 PM UTC
Resolved
Sep 04, 2026, 08:56 PM UTC
Duration
—
Affected: Document ManagementDocument GenerationDocument - OCR
Timeline · 4 updates
  1. investigating Sep 04, 2026, 06:44 PM UTC

    Status: Investigating Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. investigating Sep 04, 2026, 07:00 PM UTC

    Status: Investigating Our technical teams have identified a potential root cause and are investigating next steps for remediation. Further status and updates to be provided here as needed. Affected components Document Management (Degraded performance) Document - OCR (Degraded performance) Document Generation (Degraded performance)

  3. monitoring Sep 04, 2026, 07:21 PM UTC

    Status: Monitoring As of 2:13 pm CT, our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed. Affected components Document - OCR (Operational) Document Generation (Operational) Document Management (Operational)

  4. resolved Sep 04, 2026, 08:56 PM UTC

    Status: Resolved The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed. Affected components Document Management (Operational) Document - OCR (Operational) Document Generation (Operational)

Read the full incident report →

Minor July 8, 2026

Platform Application unavailable

Detected by Pingoru
Jul 08, 2026, 12:58 PM UTC
Resolved
Jul 08, 2026, 12:58 PM UTC
Duration
—
Affected: Data StreamDocument ManagementMessaging/CommunicationsNeostella AIProcess Studio - AutomationsProcess Studio - WorkflowsReportingRoles and PermissionsWebhooksGoogle CalendarGoogle EmailMicrosoft CalendarMicrosoft EmailRing CentralTwilioZoomDocument GenerationAuthenticationSearchDocument - OCR
Timeline · 4 updates

Read the full incident report →

Minor June 26, 2026

Platform - application unavailable

Detected by Pingoru
Jun 26, 2026, 04:22 PM UTC
Resolved
Jun 26, 2026, 04:22 PM UTC
Duration
—
Affected: Data StreamDocument ManagementMessaging/CommunicationsNeostella AIProcess Studio - AutomationsProcess Studio - WorkflowsReportingRoles and PermissionsWebhooksGoogle CalendarGoogle EmailMicrosoft CalendarMicrosoft EmailRing CentralTwilioZoomDocument GenerationAuthenticationSearchDocument - OCR
Timeline · 2 updates
  1. investigating Jun 26, 2026, 04:13 PM UTC

    Status: Investigating Internal reports of widespread unavailability to the Platform. Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Authentication (Full outage) Process Studio - Automations (Full outage) Process Studio - Workflows (Full outage) Neostella AI (Full outage) Document - OCR (Full outage) Google Calendar (Degraded performance) Webhooks (Full outage) Search (Full outage) Google Email (Degraded performance) Microsoft Calendar (Degraded performance) Document Generation (Full outage) Data Stream (Full outage) Ring Central (Degraded performance) Microsoft Email (Degraded performance) Document Management (Full outage) Reporting (Full outage) Roles and Permissions (Full outage) Twilio (Degraded performance) Zoom (Degraded performance) Messaging/Communications (Full outage)

  2. resolved Jun 26, 2026, 04:22 PM UTC

    Status: Resolved The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Root cause was a back-end sync issue which was addressed and resolved by our DevOps team. Affected components Zoom (Operational) Messaging/Communications (Operational) Authentication (Operational) Process Studio - Automations (Operational) Data Stream (Operational) Webhooks (Operational) Search (Operational) Document - OCR (Operational) Microsoft Calendar (Operational) Process Studio - Workflows (Operational) Twilio (Operational) Google Email (Operational) Ring Central (Operational) Microsoft Email (Operational) Google Calendar (Operational) Document Management (Operational) Reporting (Operational) Neostella AI (Operational) Roles and Permissions (Operational) Document Generation (Operational)

Read the full incident report →

Minor February 20, 2026

Platform Login Issues in Production

Detected by Pingoru
Feb 20, 2026, 01:57 PM UTC
Resolved
Feb 20, 2026, 01:57 PM UTC
Duration
—
Affected: Data StreamDocument ManagementMessaging/CommunicationsNeostella AIProcess Studio - AutomationsProcess Studio - WorkflowsReportingRoles and PermissionsWebhooksGoogle CalendarGoogle EmailMicrosoft CalendarMicrosoft EmailRing CentralTwilioZoomDocument GenerationAuthenticationSearchDocument - OCR
Timeline · 2 updates
  1. investigating Feb 20, 2026, 01:35 PM UTC

    Status: Investigating Initial issue of production logins to the Platform reported. Technical teams researching. Affected components Neostella AI (Operational) Ring Central (Operational) Microsoft Email (Operational) Messaging/Communications (Operational) Data Stream (Operational) Document Management (Operational) Process Studio - Workflows (Operational) Roles and Permissions (Operational) Document - OCR (Operational) Zoom (Operational) Google Calendar (Operational) Process Studio - Automations (Operational) Webhooks (Operational) Search (Operational) Twilio (Operational) Reporting (Operational) Google Email (Operational) Microsoft Calendar (Operational) Document Generation (Operational) Authentication (Full outage)

  2. resolved Feb 20, 2026, 01:57 PM UTC

    Status: Resolved Issue identified by technical teams and services restored. Validation completed. Affected components Microsoft Calendar (Operational) Microsoft Email (Operational) Messaging/Communications (Operational) Neostella AI (Operational) Twilio (Operational) Process Studio - Automations (Operational) Document Management (Operational) Search (Operational) Authentication (Operational) Google Calendar (Operational) Document - OCR (Operational) Zoom (Operational) Google Email (Operational) Ring Central (Operational) Document Generation (Operational) Data Stream (Operational) Webhooks (Operational) Process Studio - Workflows (Operational) Reporting (Operational) Roles and Permissions (Operational)

Read the full incident report →

Minor February 19, 2026

Display issue affecting UI Menu

Detected by Pingoru
Feb 19, 2026, 06:24 PM UTC
Resolved
Feb 19, 2026, 06:24 PM UTC
Duration
—
Affected: Roles and Permissions
Timeline · 5 updates
  1. investigating Feb 19, 2026, 04:26 PM UTC

    Status: Investigating Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Roles and Permissions (Partial outage)

  2. identified Feb 19, 2026, 04:57 PM UTC

    Status: Identified Our technical teams have identified the root cause and working to restore all affected services. Next update upon resolution or at 11:30 CT. Affected components Roles and Permissions (Partial outage)

  3. identified Feb 19, 2026, 05:30 PM UTC

    Status: Identified Root cause identified and service restoration is nearly complete. Next update upon resolution or at 12:00 CT. Affected components Roles and Permissions (Partial outage)

  4. identified Feb 19, 2026, 06:00 PM UTC

    Status: Identified Service restoration continues and is nearly complete. Next update upon resolution or at 13:00 CT. Affected components Roles and Permissions (Partial outage)

  5. resolved Feb 19, 2026, 06:24 PM UTC

    Status: Resolved Service restoration and validation complete as of 12:20 CT. If you continue to experience any issues, please report through Neostella help channels. Affected components Roles and Permissions (Operational)

Read the full incident report →