Neostella Outage History

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There were 3 Neostella outages since February 6, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neostella.com

Minor February 19, 2026

Display issue affecting UI Menu

Detected by Pingoru
Feb 19, 2026, 06:24 PM UTC
Resolved
Feb 19, 2026, 06:24 PM UTC
Duration
—
Affected: Roles and Permissions
Timeline · 5 updates
  1. investigating Feb 19, 2026, 04:26 PM UTC

    Status: Investigating Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Roles and Permissions (Partial outage)

  2. identified Feb 19, 2026, 04:57 PM UTC

    Status: Identified Our technical teams have identified the root cause and working to restore all affected services. Next update upon resolution or at 11:30 CT. Affected components Roles and Permissions (Partial outage)

  3. identified Feb 19, 2026, 05:30 PM UTC

    Status: Identified Root cause identified and service restoration is nearly complete. Next update upon resolution or at 12:00 CT. Affected components Roles and Permissions (Partial outage)

  4. identified Feb 19, 2026, 06:00 PM UTC

    Status: Identified Service restoration continues and is nearly complete. Next update upon resolution or at 13:00 CT. Affected components Roles and Permissions (Partial outage)

  5. resolved Feb 19, 2026, 06:24 PM UTC

    Status: Resolved Service restoration and validation complete as of 12:20 CT. If you continue to experience any issues, please report through Neostella help channels. Affected components Roles and Permissions (Operational)

Read the full incident report →

Minor February 7, 2026

Issue with Document Generation

Detected by Pingoru
Feb 07, 2026, 03:07 AM UTC
Resolved
Feb 07, 2026, 03:07 AM UTC
Duration
—
Affected: Document ManagementDocument GenerationAuthentication
Timeline · 16 updates
  1. investigating Feb 06, 2026, 02:35 PM UTC

    Status: Investigating Our technical teams are aware of the reported issue and are actively researching the issue and its impact. Further status and updates to be provided in 30 minutes (09:00 CST).

  2. investigating Feb 06, 2026, 03:13 PM UTC

    Status: Investigating 09:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (09:30 CST). Affected components Authentication (Full outage) Document Management (Full outage)

  3. investigating Feb 06, 2026, 03:38 PM UTC

    Status: Investigating 09:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  4. investigating Feb 06, 2026, 04:11 PM UTC

    Status: Investigating 10:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:30 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  5. investigating Feb 06, 2026, 04:37 PM UTC

    Status: Investigating 10:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  6. investigating Feb 06, 2026, 05:00 PM UTC

    Status: Investigating 11:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:30 CST). Affected components Document Management (Operational) Document Generation (Full outage) Authentication (Full outage)

  7. investigating Feb 06, 2026, 05:45 PM UTC

    Status: Investigating 11:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  8. investigating Feb 06, 2026, 06:13 PM UTC

    Status: Investigating 12:15 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  9. identified Feb 06, 2026, 06:45 PM UTC

    Status: Identified 12:45 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs are being made to recover all services shortly. Further status and updates to be provided in 30 minutes (13:15 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  10. identified Feb 06, 2026, 07:20 PM UTC

    Status: Identified 13:15 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs continue to be made to recover all services. Further status and updates to be provided in 30 minutes (13:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  11. identified Feb 06, 2026, 07:50 PM UTC

    Status: Identified 13:45 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:15 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  12. identified Feb 06, 2026, 08:15 PM UTC

    Status: Identified 14:15 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:45 CST). Affected components Document Management (Operational) Document Generation (Full outage) Authentication (Full outage)

  13. identified Feb 06, 2026, 08:51 PM UTC

    Status: Identified 14:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 2 hours (16:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  14. identified Feb 06, 2026, 10:44 PM UTC

    Status: Identified 16:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (19:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  15. identified Feb 07, 2026, 01:39 AM UTC

    Status: Identified 19:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (22:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)

  16. resolved Feb 07, 2026, 03:07 AM UTC

    Status: Resolved 21:05 CST update - The issue has been resolved, and a detailed post mortem will be provided to impacted customers over the next week. Affected components Document Generation (Operational) Authentication (Operational) Document Management (Operational)

Read the full incident report →

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