Neostella experienced a minor incident on October 10, 2026 affecting Authentication, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 06:26 PM UTC
Status: Investigating Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)
- identified Oct 10, 2026, 06:33 PM UTC
Status: Identified Our technical teams have identified the reported issue and are actively pursuing the fix or remediation. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)
- identified Oct 10, 2026, 06:43 PM UTC
Status: Identified Our technical teams continue to work on resolution. Next update by 2 PM CDT. Affected components Authentication (Full outage)
- monitoring Oct 10, 2026, 07:03 PM UTC
Status: Monitoring Our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed. Affected components Authentication (Full outage)
- resolved Oct 10, 2026, 07:29 PM UTC
Status: Resolved The reported has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed. Affected components Authentication (Operational)