Neostella incident

Platform - application unavailable

Resolved after 9 minutes, affecting Data Stream and Document Management and 1 more, on June 26, 2026.

resolved Jun 26, 2026, 04:22 PM UTC

The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Root cause was a back-end sync issue which was addressed and resolved by our DevOps team.

Started
Jun 26, 2026, 04:13 PM UTC
Resolved
Jun 26, 2026, 04:22 PM UTC
Duration
9m
Detected by Pingoru
Jun 26, 2026, 04:13 PM UTC

Affected components

Data StreamDocument ManagementMessaging/CommunicationsNeostella AIProcess Studio - AutomationsProcess Studio - WorkflowsReportingRoles and PermissionsWebhooksGoogle Calendar

Update timeline

  1. investigating Jun 26, 2026, 04:13 PM UTC

    Internal reports of widespread unavailability to the Platform. Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. resolved Jun 26, 2026, 04:22 PM UTC

    The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Root cause was a back-end sync issue which was addressed and resolved by our DevOps team.

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