Neostella experienced a minor incident on June 26, 2026 affecting Data Stream and Document Management and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 04:13 PM UTC
Status: Investigating Internal reports of widespread unavailability to the Platform. Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed. Affected components Authentication (Full outage) Process Studio - Automations (Full outage) Process Studio - Workflows (Full outage) Neostella AI (Full outage) Document - OCR (Full outage) Google Calendar (Degraded performance) Webhooks (Full outage) Search (Full outage) Google Email (Degraded performance) Microsoft Calendar (Degraded performance) Document Generation (Full outage) Data Stream (Full outage) Ring Central (Degraded performance) Microsoft Email (Degraded performance) Document Management (Full outage) Reporting (Full outage) Roles and Permissions (Full outage) Twilio (Degraded performance) Zoom (Degraded performance) Messaging/Communications (Full outage)
- resolved Jun 26, 2026, 04:22 PM UTC
Status: Resolved The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Root cause was a back-end sync issue which was addressed and resolved by our DevOps team. Affected components Zoom (Operational) Messaging/Communications (Operational) Authentication (Operational) Process Studio - Automations (Operational) Data Stream (Operational) Webhooks (Operational) Search (Operational) Document - OCR (Operational) Microsoft Calendar (Operational) Process Studio - Workflows (Operational) Twilio (Operational) Google Email (Operational) Ring Central (Operational) Microsoft Email (Operational) Google Calendar (Operational) Document Management (Operational) Reporting (Operational) Neostella AI (Operational) Roles and Permissions (Operational) Document Generation (Operational)