Neostella experienced a minor incident on February 7, 2026 affecting Document Management and Document Generation and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2026, 02:35 PM UTC
Status: Investigating Our technical teams are aware of the reported issue and are actively researching the issue and its impact. Further status and updates to be provided in 30 minutes (09:00 CST).
- investigating Feb 06, 2026, 03:13 PM UTC
Status: Investigating 09:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (09:30 CST). Affected components Authentication (Full outage) Document Management (Full outage)
- investigating Feb 06, 2026, 03:38 PM UTC
Status: Investigating 09:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- investigating Feb 06, 2026, 04:11 PM UTC
Status: Investigating 10:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:30 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- investigating Feb 06, 2026, 04:37 PM UTC
Status: Investigating 10:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- investigating Feb 06, 2026, 05:00 PM UTC
Status: Investigating 11:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:30 CST). Affected components Document Management (Operational) Document Generation (Full outage) Authentication (Full outage)
- investigating Feb 06, 2026, 05:45 PM UTC
Status: Investigating 11:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:00 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- investigating Feb 06, 2026, 06:13 PM UTC
Status: Investigating 12:15 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 06, 2026, 06:45 PM UTC
Status: Identified 12:45 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs are being made to recover all services shortly. Further status and updates to be provided in 30 minutes (13:15 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 06, 2026, 07:20 PM UTC
Status: Identified 13:15 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs continue to be made to recover all services. Further status and updates to be provided in 30 minutes (13:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 06, 2026, 07:50 PM UTC
Status: Identified 13:45 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:15 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 06, 2026, 08:15 PM UTC
Status: Identified 14:15 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:45 CST). Affected components Document Management (Operational) Document Generation (Full outage) Authentication (Full outage)
- identified Feb 06, 2026, 08:51 PM UTC
Status: Identified 14:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 2 hours (16:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 06, 2026, 10:44 PM UTC
Status: Identified 16:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (19:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- identified Feb 07, 2026, 01:39 AM UTC
Status: Identified 19:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (22:45 CST). Affected components Authentication (Full outage) Document Management (Operational) Document Generation (Full outage)
- resolved Feb 07, 2026, 03:07 AM UTC
Status: Resolved 21:05 CST update - The issue has been resolved, and a detailed post mortem will be provided to impacted customers over the next week. Affected components Document Generation (Operational) Authentication (Operational) Document Management (Operational)