Resolved after 18 hours 1 minute, affecting Data Stream and Document Management and 1 more, on July 7, 2026.
Our technical teams continue to monitor the platform and have not seen any recurrence of this issue. They are working through the post mortem steps with the vendor of the affected component to address future occurrence of the issue. We will post further updates as they are available.
Affected components
Update timeline
- investigating Jul 07, 2026, 06:56 PM UTC
Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Timeline reports: First occurrence this morning from 7:22 am CT to 8:02 am CT. New reports began at 1:15 pm CT.
- monitoring Jul 07, 2026, 07:29 PM UTC
Our technical teams have identified the issue and are working on a fix. We are actively monitoring the recovery of all services. Further status and updates will be provided here.
- monitoring Jul 07, 2026, 08:15 PM UTC
Our technical teams have verified full restoration of services and are actively monitoring the platform. Updates and details of root cause analysis to follow.
- resolved Jul 08, 2026, 12:58 PM UTC
Our technical teams continue to monitor the platform and have not seen any recurrence of this issue. They are working through the post mortem steps with the vendor of the affected component to address future occurrence of the issue. We will post further updates as they are available.
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