NEOnet incident
GradeBook – Falls Region - Performance Degradation
NEOnet experienced a minor incident on August 20, 2026 affecting Student Services (Frontline - Falls Region), lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 12:15 PM UTC
NEOnet is currently experiencing slowness impacting Falls GradeBook. The system remains functional, but users may experience slower-than-normal performance. Our team is actively working with Frontline to identify the cause and work toward a resolution. A final notice will be sent once normal performance has been restored.
- resolved Aug 20, 2026, 02:45 PM UTC
Resolved – Falls GradeBook Performance The slowness impacting Falls GradeBook has been resolved, and the system has returned to normal performance. NEOnet worked with Frontline to identify and address the issue. Users should no longer experience slower-than-normal performance. Thank you for your patience while we worked to resolve this issue.