NEOnet experienced a minor incident on August 12, 2026 affecting Fiscal Services (USxS), lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 05:15 AM UTC
USxS Application Service Disruption Status: Investigating We are currently experiencing issues with USxS applications due to an ongoing issue affecting the MCOECN hosting cluster. The hosting provider has identified unexpected activity within the cluster that is causing application worker nodes to be replaced. As these nodes are rebuilt, affected applications are gradually returning to service. During this time, users may experience: Slow application performance Intermittent errors Temporary application unavailability MCOECN is actively investigating the underlying cause and is engaging VMware Support for additional assistance. We will continue to monitor the situation and provide updates as more information becomes available.
- resolved Aug 12, 2026, 12:30 PM UTC
USxS Application Service Restored Status: Resolved The issue affecting the MCOECN hosting cluster has stopped, and additional worker nodes have been added to the cluster. USxS applications have returned to normal operation. A small number of applications did not restart correctly during the recovery process. MCOECN is working to bring those remaining services back online, and they are expected to be available shortly. The hosting team continues to investigate the root cause of the cluster issue to help prevent a recurrence. We will close this incident and provide additional communication if further service impacts occur.