NEOnet experienced a minor incident on September 2, 2026 affecting Core Services (NEOnet ISP - PR) and Core Services (NEOnet ISP - DR), lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 01:59 PM UTC
Network Connectivity Issues NEOnet is currently experiencing a network connectivity issue impacting internet access and related services. Our team is actively investigating the issue and working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service has been fully restored.
- resolved Sep 02, 2026, 03:22 PM UTC
Resolved – Network Connectivity This morning's network connectivity disruption was caused by a DDoS attack targeting one of our customers, which resulted in a broader impact to network services. Our team worked with our DDoS mitigation hardware support team to identify the cause and tune our protection policies to better mitigate similar attacks in the future. Services have remained stable since the initial disruption, and we consider this incident resolved. If you have any questions or concerns, please don't hesitate to reach out.