Neo4j Aura incident

Issue impacting certain database operations for Aura customers on Azure

Ongoing since 02:50 PM UTC, affecting AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) and AuraDB Professional on Azure (*.databases.neo4j.io) and 1 more.

identified Oct 26, 2026, 03:09 PM UTC

We have identified the issue and are currently working on the deployment of the fix.

Started: Oct 26, 2026, 02:50 PM UTC
Resolved: Ongoing
Duration: ● 1h 17m
Detected by Pingoru: Oct 26, 2026, 02:50 PM UTC

Affected components

AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAura API (api.neo4j.io)

Update timeline

investigating Oct 26, 2026, 02:50 PM UTC

We are currently aware of an issue that is impacting customers using Aura on Azure, when attempting to download database instance snapshots.
identified Oct 26, 2026, 03:09 PM UTC

We have identified the issue and are currently working on the deployment of the fix.

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