Neo4j Aura incident
Azure capacity issues in westus3 region affecting some operations
Resolved after 6 days 20 hours, affecting Azure Cloud Services (Compute), on July 22, 2024.
Our cloud service provider has managed to address the resources issue and all operations are restored and available.
Affected components
Update timeline
- identified Jul 22, 2024, 12:15 PM UTC
Our cloud service provider Azure is experiencing resource shortages in westus3 impacting operations on AuraDB and AuraDS located in this region. Meanwhile this gets addressed we advise our customers to delay operations (Create, Resize, Clone, Backup, Load) where possible as these may not complete successfully.
- identified Jul 22, 2024, 03:58 PM UTC
We are working with our cloud partner to get an ETA on addressing this capacity issue. We will update when we get more information.
- resolved Jul 29, 2024, 08:36 AM UTC
Our cloud service provider has managed to address the resources issue and all operations are restored and available.
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