Neo4j Aura incident

Intermittent Certificate issues with Support Portal

Resolved after 13 hours 32 minutes, affecting Customer Support Portal (support.neo4j.com), on April 3, 2025.

investigating Apr 03, 2025, 06:54 PM UTC

We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.

Started: Apr 03, 2025, 06:54 PM UTC
Resolved: Apr 04, 2025, 08:27 AM UTC
Duration: 13h 32m
Detected by Pingoru: Apr 03, 2025, 06:54 PM UTC

Affected components

Customer Support Portal (support.neo4j.com)

Update timeline

investigating Apr 03, 2025, 06:54 PM UTC

We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.
resolved Apr 04, 2025, 08:27 AM UTC

We have now addressed the issue and ensured the certificate chain is complete.

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