Nebula Outage History

There were 2 Nebula outages since March 11, 2026 totaling 7h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nebulacloud.com

Major March 18, 2026

Issues with desktop app and online portal access.

Detected by Pingoru: Mar 18, 2026, 09:32 AM UTC
Resolved: Mar 18, 2026, 02:28 PM UTC
Duration: 4h 56m

Affected: DashboardDesktop Applications

Timeline · 5 updates

investigating Mar 18, 2026, 09:32 AM UTC

We're investigating reports of issues logging into our desktop apps and online portals. Calls and all other services remain unaffected.
identified Mar 18, 2026, 09:39 AM UTC

The issue has been identified and a fix is being implemented.
identified Mar 18, 2026, 09:42 AM UTC

Dashboards should be restored. Apps will follow shortly as systems are reinitialised.
monitoring Mar 18, 2026, 09:45 AM UTC

Desktop App access should also be restored. Users should restart their apps if access does not resume automatically.
resolved Mar 18, 2026, 02:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Delay on outbound calls connecting

Detected by Pingoru: Mar 11, 2026, 12:01 PM UTC
Resolved: Mar 11, 2026, 02:41 PM UTC
Duration: 2h 40m

Affected: Core NetworkMobile ApplicationsDesktop Applications

Timeline · 6 updates

investigating Mar 11, 2026, 12:01 PM UTC

We're investigating reports of severe post dial delay on outbound calling. Will update in next 20 minutes.
investigating Mar 11, 2026, 12:06 PM UTC

Inbound calls and dashboards remain unaffected. We are investigating with urgency.
identified Mar 11, 2026, 12:08 PM UTC

We have identified the issue and are implementing a fix. Service should be restored shortly.
monitoring Mar 11, 2026, 12:14 PM UTC

The fix has been implemented and we're seeing service restored to all users. We'll continue to monitor closely for a period before marking this as resolved.
resolved Mar 11, 2026, 02:41 PM UTC

This incident has been resolved.
postmortem Mar 11, 2026, 02:42 PM UTC

At 12:01 PM GMT today, some users experienced an interruption when placing outbound calls. Inbound routing, internal extension calling, and online dashboards remained fully operational throughout. All services were restored by 12:14 PM GMT. The issue was caused by an isolated storage component within our Fraud Protection engine. This feature monitors real-time spend, providing an extra layer of security for our customers and partners. The issue was identified, acted upon and resolved within 13 minutes.

Read the full incident report →

Looking to track Nebula downtime and outages?

Pingoru polls Nebula's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Nebula reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Nebula alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Nebula for free

5 free monitors · No credit card required