Nebula incident
Dashboard load issues and degraded performance on inbound and outbound calling for some accounts
Nebula experienced a minor incident on January 12, 2026 affecting Core Network and Dashboard, lasting 21h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 11:36 AM UTC
We are currently investigating reports of issues with Dashboard and presence, as well as calling affected on some accounts. We are looking with urgency.
- identified Jan 12, 2026, 11:44 AM UTC
We've identified the issue and are implementing a fix. Will provide update in next 15 minutes.
- monitoring Jan 12, 2026, 11:50 AM UTC
A fix has been implemented and we are beginning to see traffic return to normal and services resuming across the board. We will update again within 15 minutes.
- monitoring Jan 12, 2026, 12:00 PM UTC
Dashboards should now be restored, as well as presence indicators on apps and handsets. We are seeing previously delayed messages reaching endpoints, so reports of no audio may be symptomatic of calls attempted previously. New calls should be returning to normal. We will continue to monitor and update the status once satisfied all services have resumed.
- monitoring Jan 12, 2026, 12:07 PM UTC
We are still seeing intermittent reports of issues on calls, and slow load times on dashboards and desktop apps. We're working on addressing both so for those still seeing issues we will provide a further update in the next 15 minutes.
- monitoring Jan 12, 2026, 12:23 PM UTC
We're still working on addressing issues reported on some accounts. Will update again in next 30 minutes.
- monitoring Jan 12, 2026, 12:55 PM UTC
We are still working on more permanent fixes to allow us to restore service for all users. Will update again within 30 mins.
- monitoring Jan 12, 2026, 01:37 PM UTC
A fix has been implemented across the two degraded zones, and we've seen traffic return to normal on both. We will continue to monitor for an extended period and update further with any new information.
- monitoring Jan 12, 2026, 03:54 PM UTC
We're seeing the same reported issues on the zone that was unaffected earlier today. We are rolling out the same fix and service should be restored very shortly. Will provide further update in 15 mins.
- monitoring Jan 12, 2026, 04:02 PM UTC
The fix has been implemented on this zone and services should have returned to normal for the impacted accounts. We will continue monitoring all services for a prolonged period and provide further information ASAP.
- resolved Jan 13, 2026, 09:07 AM UTC
After a period of successful monitoring we are marking this incident as resolved.