Nebula incident

Degraded performance on inbound and outbound calling for some accounts

Minor Resolved View vendor source →

Nebula experienced a minor incident on January 13, 2026 affecting Core Network and Dashboard and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 12:47 PM UTC
Resolved
Jan 13, 2026, 03:25 PM UTC
Duration
2h 37m
Detected by Pingoru
Jan 13, 2026, 12:47 PM UTC

Affected components

Core NetworkDashboardMobile ApplicationsDesktop Applications

Update timeline

  1. investigating Jan 13, 2026, 12:47 PM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2026, 12:57 PM UTC

    We've rerouted traffic and are monitoring the results.

  3. monitoring Jan 13, 2026, 01:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 03:25 PM UTC

    This incident has been resolved.