Nebula incident

Degraded Performance on Dashboards and Apps - Calls Unaffected

Minor Resolved View vendor source →

Nebula experienced a minor incident on October 17, 2025 affecting Dashboard and Mobile Applications and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 11:00 AM UTC
Resolved
Oct 17, 2025, 03:59 PM UTC
Duration
4h 59m
Detected by Pingoru
Oct 17, 2025, 11:00 AM UTC

Affected components

DashboardMobile ApplicationsDesktop Applications

Update timeline

  1. investigating Oct 17, 2025, 11:00 AM UTC

    Our team are investigating degraded performance across dashboards and softphone applications, including chat and presence. Calls and hardware functions are not affected, and all other services are fully operational. We're actively working to address and will update within 20 minutes.

  2. identified Oct 17, 2025, 11:22 AM UTC

    Our team have identified the origin of the issue and are working to restore service ASAP.

  3. monitoring Oct 17, 2025, 12:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2025, 03:59 PM UTC

    This incident has been resolved.