Nebula incident

Portal Login and Order Management - Third Party Issue - No Core Services Affected

Critical Resolved View vendor source →

Nebula experienced a critical incident on October 7, 2026 affecting Dashboard, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 10:19 AM UTC
Resolved
Oct 07, 2026, 03:02 PM UTC
Duration
4h 42m
Detected by Pingoru
Oct 07, 2026, 10:19 AM UTC

Affected components

Dashboard

Update timeline

  1. identified Oct 07, 2026, 10:19 AM UTC

    We have identified an issue with our partner portal and dashboards, which is due to an ongoing incident with our third party CRM service. Service will resume automatically once resolved, and all core services including calls and app access will remain unaffected.

  2. monitoring Oct 07, 2026, 10:47 AM UTC

    We have implemented a manual workaround to restore portal and dashboard access while the incident with our third party CRM service remains ongoing. We will continue to monitor and implement further fixes if necessary until we can confirm this is fully resolved.

  3. monitoring Oct 07, 2026, 11:32 AM UTC

    Due to the ongoing issues, we are seeing issues with customer viewing licence quantities, and managing and creating commitments and new orders. We are exploring a fix with urgency to restore full service.

  4. monitoring Oct 07, 2026, 11:59 AM UTC

    All order process issues should also now be resolved.

  5. monitoring Oct 07, 2026, 11:59 AM UTC

    We are continuing to monitor for any further issues.