Nebula incident

Issues with desktop app and online portal access.

Major Resolved View vendor source →

Nebula experienced a major incident on March 18, 2026 affecting Dashboard and Desktop Applications, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 09:32 AM UTC
Resolved
Mar 18, 2026, 02:28 PM UTC
Duration
4h 56m
Detected by Pingoru
Mar 18, 2026, 09:32 AM UTC

Affected components

DashboardDesktop Applications

Update timeline

  1. investigating Mar 18, 2026, 09:32 AM UTC

    We're investigating reports of issues logging into our desktop apps and online portals. Calls and all other services remain unaffected.

  2. identified Mar 18, 2026, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 18, 2026, 09:42 AM UTC

    Dashboards should be restored. Apps will follow shortly as systems are reinitialised.

  4. monitoring Mar 18, 2026, 09:45 AM UTC

    Desktop App access should also be restored. Users should restart their apps if access does not resume automatically.

  5. resolved Mar 18, 2026, 02:28 PM UTC

    This incident has been resolved.