NavVis Outage History

Started Jul 02, 2026, 04:20 PM UTC· resolved Jul 03, 2026, 06:54 PM UTC

1. investigating Jul 02, 2026, 04:20 PM UTC

   Dear IVION Users, We are currently investigating an issue affecting point cloud exports using the Crop & Download tool on IVION instances running 11.12.0. Point clouds that have been downloaded using the Spatial Reference System with a defined EPSG as the coordinate option will instead see these point clouds exported using the Site Coordinate System. Confirmed point cloud file types impacted are: - E57 (with and without embedded panoramas) - LAS - RCS - PLY We appreciate your patience during this time as we investigate this issue. Best, NavVis Support

2. identified Jul 02, 2026, 06:11 PM UTC

   Dear IVION Users, We have identified the root cause and are actively working on the fix. We will release the patch with IVION 11.12.1 and are working to having this released as soon as possible. This issue does impact all point cloud download file types when selecting the Spatial Reference System coordinate option in the Crop & Download tool, as the previous status message only indicated specific file types. Thank you for your patience as we investigate this issue and we will share updates as soon as we can.

3. resolved Jul 03, 2026, 06:54 PM UTC

   Hello IVION Users, We are pleased to inform you that the issue affecting Crop & Download has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. All point cloud file types when downloaded with the Spatial Reference System coordinate system will export in the expected coordinate system. The fix has been deployed with the release of IVION 11.12.1. We appreciate your understanding and cooperation throughout this incident.

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Started Apr 23, 2026, 03:38 PM UTC· resolved Apr 24, 2026, 03:36 PM UTC

1. investigating Apr 23, 2026, 03:38 PM UTC

   We are currently investigating an issue affecting customers who upload third-party E57 files containing panoramas. Panoramas in these files may appear incorrectly positioned, displaying with random rotations rather than their intended orientation. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.

2. monitoring Apr 24, 2026, 01:10 PM UTC

   We are happy to let you know that the issue causing incorrect panorama orientation in third-party E57 uploads has been resolved. To apply the fix, please re-upload your E57 file. Your panoramas should then appear correctly positioned. If you continue to experience any issues after re-uploading, please don't hesitate to reach out and we will be happy to assist. We apologize for the inconvenience this may have caused and thank you for your patience.

3. resolved Apr 24, 2026, 03:36 PM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 03:32 PM UTC· resolved Apr 24, 2026, 03:58 PM UTC

1. investigating Apr 23, 2026, 03:32 PM UTC

   We are currently investigating an issue where 2D map generation is getting stuck at the "Calculating 2D Map" stage and not completing as expected. Affected users may experience maps that appear to hang indefinitely during this step. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.

2. monitoring Apr 24, 2026, 01:19 PM UTC

   We are pleased to let you know that we have identified and resolved the root cause of the issue affecting 2D map generation, where processing was getting stuck at the "Calculating 2D Map" stage. The issue was temporary in nature and has now been fully resolved. Should you still experience any problems with 2D map generation, restarting your instance should restore normal functionality. If the issue persists after a restart, please don't hesitate to reach out and we will be happy to assist. We apologize for any disruption this may have caused and thank you for your patience.

3. resolved Apr 24, 2026, 03:58 PM UTC

   Our developers have identified the root cause of the issue that was causing 2D map generation to get stuck at the "Calculating 2D Map" stage and are preparing fixes to our infrastructure to prevent this from occurring in the future and further improve the stability.

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Started Mar 13, 2026, 09:55 AM UTC· resolved Mar 13, 2026, 04:09 PM UTC

1. identified Mar 13, 2026, 09:55 AM UTC

   System Software Update access on VLX and MLX is currently unavailable due to a recent IT infrastructure migration. The root cause has been identified and a fix is in progress.

2. monitoring Mar 13, 2026, 02:32 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 13, 2026, 04:09 PM UTC

   This incident has been resolved. VLX/MLX should be able to get updates given a valid license.

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Started Feb 11, 2026, 09:19 AM UTC· resolved Feb 12, 2026, 03:49 PM UTC

1. investigating Feb 11, 2026, 09:19 AM UTC

   Following the 11.10 update, some Core IVION instances may experience temporary API unavailability. Our team is actively working on resolving the issue and restoring full functionality as soon as possible.

2. identified Feb 11, 2026, 10:49 AM UTC

   API access has been enabled on all Core IVION instances again to not disrupt customer workflows further. We have identified the root cause and are working on a fix.

3. monitoring Feb 12, 2026, 11:41 AM UTC

   The API issue impacting some users after the 11.10 update has been fully resolved. All API services are now operating normally.

4. resolved Feb 12, 2026, 03:49 PM UTC

   This incident has been resolved. All the Core instances that should have the access to the API now do.

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Started Nov 04, 2025, 04:32 PM UTC· resolved Nov 04, 2025, 06:07 PM UTC

1. monitoring Nov 04, 2025, 04:32 PM UTC

   Dear IVION Instance Admins, We are currently investigating an issue impacting IVION and our Instance Management System (iv.navvis.com). Please note that any new instances created as of today will need to be redeployed through the Instance Management System to become fully operational, regardless of their region. No action is required for existing instances in any region. We appreciate your understanding and patience as we work to resolve this issue.

2. resolved Nov 04, 2025, 06:07 PM UTC

   We are pleased to inform you that the issue affecting the instance management system has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. For newly created instances as of today, please redeploy them from the instance management page at iv.navvis.com. We appreciate your understanding and cooperation throughout this incident. If any other unusual behavior is noticed, please send an email to support at [email protected]

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Started Oct 01, 2025, 11:23 PM UTC· resolved Oct 06, 2025, 02:46 PM UTC

1. investigating Oct 01, 2025, 11:23 PM UTC

   Dear IVION Users, We are currently investigating an issue affecting Instance stability. Instances may periodically be unavailable during this partial outage; and other functionalities may be degraded. We appreciate your patience during this time. If you are encounter problems, please submit a ticket to [email protected]. Thank you for your understanding.

2. identified Oct 02, 2025, 12:14 PM UTC

   Dear IVION Users, We are currently investigating an issue affecting Instance stability. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time. Thank you for your understanding.

3. identified Oct 03, 2025, 02:15 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Oct 03, 2025, 02:16 PM UTC

   Dear IVION Users, The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of IVION. Thank you for your continued patience.

5. monitoring Oct 03, 2025, 02:30 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Oct 06, 2025, 02:46 PM UTC

   Dear IVION Users, The issue affecting instance stability has been resolved as a part of the 11.8.1 release. The instances with auto-update enabled are in operational state. If your IVION instance is not set to auto-update, please perform the update operation manually to resolve the issue. Thank you for your patience while we worked on the solution.

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Started Sep 15, 2025, 09:50 PM UTC· resolved Oct 03, 2025, 04:27 PM UTC

1. investigating Sep 15, 2025, 09:50 PM UTC

   Dear IVION Users, At this time, migrating more than 3 datasets at once to Dataset Management may cause instances to become unresponsive and, in some cases, crash. Our team is actively investigating this issue with the highest priority. In the meantime, to help prevent disruptions, we kindly ask that you limit bulk dataset migrations to no more than 2-3 at a time. We appreciate your patience and understanding, and we will provide an update as soon as possible.

2. monitoring Sep 17, 2025, 12:27 PM UTC

   Dear IVION Users, The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of our services. Thank you for your patience!

3. monitoring Sep 30, 2025, 10:48 PM UTC

   Dear IVION users, We’re pleased to share that the final patch has been deployed with the release of IVION 11.8.0. Our team is actively monitoring the update to ensure the resolution is fully effective. During this monitoring phase, we kindly ask you to migrate datasets in bulk as you normally would, so we can validate performance under real workflows. Thank you for your continued patience and support. If you encounter any issues, please reach out to us at [email protected].

4. resolved Oct 03, 2025, 04:27 PM UTC

   Hello IVION Users, We are pleased to inform you that the issue affecting [bulk dataset migrations has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident.

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Started Aug 27, 2025, 11:27 AM UTC· resolved Aug 27, 2025, 05:42 PM UTC

1. investigating Aug 27, 2025, 11:27 AM UTC

   Dear IVION Users, We’re currently experiencing an issue where the Panorama and Point Cloud views may not display in some IVION instances. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time. Thank you for your understanding.

2. monitoring Aug 27, 2025, 02:05 PM UTC

   Dear IVION Users, The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of the Panorama and Point Cloud views. Thank you for your continued patience.

3. monitoring Aug 27, 2025, 05:41 PM UTC

   Dear IVION Users, We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views. Thank you for your cooperation during our investigation and monitoring phases. If you're experiencing further issues: Please Restart your Instance. Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance) If after restarting, you're still experiencing issues, please reach out to Support at [email protected] Best, NavVis Team

4. resolved Aug 27, 2025, 05:42 PM UTC

   Dear IVION Users, We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views. Thank you for your cooperation during our investigation and monitoring phases. If you're experiencing further issues: Please Restart your Instance. Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance) If after restarting, you're still experiencing issues, please reach out to Support at [email protected] Best, NavVis Team

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Started Jun 16, 2025, 09:33 AM UTC· resolved Jun 16, 2025, 10:34 AM UTC

1. identified Jun 16, 2025, 09:33 AM UTC

   We are currently experiencing an issue affecting newly created IVION processing tasks that use the Person/License Plate blurring feature. Any processing tasks with blurring enabled will currently fail and be marked as "Failed". Our Engineering Team is actively working to resolve the issue, and we expect a fix to be in place within the next 2–3 hours. Important: Please do not reprocess any jobs on your IVION instance until we send an update confirming that the issue has been resolved. We sincerely apologize for the inconvenience and appreciate your patience. We will provide another update within the next few hours. Thank you for your understanding.

2. resolved Jun 16, 2025, 10:34 AM UTC

   We are pleased to inform you that the issue affecting newly created IVION processing tasks that use the Person/License Plate blurring feature has been has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. Important: In case you were suffering from this incident we kindly ask you to restart the respective processing tasks manually. Processing tasks affected will not be restarted automatically. We appreciate your understanding and cooperation throughout this incident.

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Started Jun 13, 2025, 08:42 PM UTC· resolved Jun 14, 2025, 12:44 AM UTC

1. investigating Jun 13, 2025, 08:42 PM UTC

   We are currently investigating an issue affecting IVION instances availability beginning at Friday, June 13th, 2025 at 1:15PM PST. Our engineers are actively investigating the issue and we will provide an update for you shortly. We apologize to all who are affected by the disruption and thank you for your patience.

2. investigating Jun 13, 2025, 09:47 PM UTC

   We are still actively investigating the issue, however, we can confirm this is an isolated incident to the US region only. Instances in JP and EU regions remain unaffected as well as the Enterprise level instances. US IVON Core and Professional instances remain unavailable at this time. We will provide an update at 4:00 PM PST, Friday June 13th, 2025.

3. monitoring Jun 13, 2025, 11:18 PM UTC

   IVION instance services have been restored as of 4:16 PM PST on Friday, June 13th 2025 and we are continuing to investigate the root cause and monitor the situation closely. Please reach out to support if the instance operation doesn't resume as expected. Thank you for your continued patience.

4. resolved Jun 14, 2025, 12:44 AM UTC

   We are pleased to inform you that the US instance service interruption has been successfully resolved as of 5:45 PM PST on Friday, June 13th 2025. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Please reach out to Support at [email protected] if you experience any operational issues. Best, NavVis Support

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Started Mar 28, 2025, 03:29 AM UTC· resolved Mar 28, 2025, 04:59 PM UTC

1. investigating Mar 28, 2025, 03:29 AM UTC

   We are currently investigating an issue affecting all Cloud Processing tasks resulting in the progress to stall at 0%. We are actively investigating the issue and will have an update shortly. We appreciate your patience during this time.

2. identified Mar 28, 2025, 08:31 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 28, 2025, 09:30 AM UTC

   A fix has been implemented, and we are currently monitoring the results. Processing tasks that were stuck at 0% should now resume. However, if you submitted a processing task within the last 24 hours and it has failed, please re-submit it manually. Thank you for your patience and cooperation.

4. monitoring Mar 28, 2025, 09:33 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 28, 2025, 04:59 PM UTC

   We are happy to inform you that the issue affecting Cloud Processing tasks has been resolved, and services are now functioning as expected. If any of your processing tasks failed within the last 7 hours, please reprocess them, as the failure was due to this incident. Please note that no processing units were consumed for these failed tasks. Most tasks should be progressing normally, if not already completed. If you have any questions or require further assistance, please contact NavVis Support at [email protected]. Best, NavVis Support

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Started Feb 14, 2025, 01:09 PM UTC· resolved Feb 15, 2025, 12:44 AM UTC

1. identified Feb 14, 2025, 01:09 PM UTC

   Ongoing Issue – Japan Server We are investigating an issue affecting Enterprise users on the Japan server, impacting Crop & Download point cloud, maps & navgraph creation, and automatic alignment. Our team is working on a fix with the highest priority. Updates will follow — thank you for your patience.

2. monitoring Feb 14, 2025, 03:17 PM UTC

   Monitoring – Japan Server We are pleased to inform you that the root cause has been identified, and we are currently monitoring the situation. Enterprise users on the Japan server should now be able to use Crop & Download for point clouds, maps & NavGraph creation, and automatic alignment again. We appreciate your understanding and cooperation throughout this incident.

3. resolved Feb 15, 2025, 12:44 AM UTC

   Resolved - Japan Server We are pleased to inform you that the issue affecting Enterprise users on the Japan server has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Best, NavVis Support

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Started Dec 10, 2024, 04:08 PM UTC· resolved Dec 13, 2024, 08:26 AM UTC

1. identified Dec 10, 2024, 04:08 PM UTC

   Dear IVION Users, We are aware of an issue affecting the visibility of top and side view configurations in Dataset Alignment for IVION Instances running version 11.4.0. Our team has identified the root cause and is diligently working to resolve it. We sincerely appreciate your patience and understanding as we implement a solution. Thank you for your understanding.

2. identified Dec 12, 2024, 08:01 AM UTC

   Dear IVION Users, We want to inform you about an issue impacting the visibility of top and side view configurations in Dataset Alignment for IVION Instances running version 11.4.0. Our development team has identified the root cause, and a bug fix will be included in the upcoming IVION 11.4.1 release, which is scheduled for deployment soon. Our research indicates that view configurations may not appear for sites loaded for the first time following the update to IVION 11.4.0. For most affected customers, the issue was resolved by exiting and reentering the Dataset Alignment Editor several times. We sincerely appreciate your patience and understanding as we are working on a bug fix. Thank you for your understanding.

3. resolved Dec 13, 2024, 08:26 AM UTC

   Dear IVION Users, We are pleased to inform you that the issue affecting the visibility of top and side view configurations in Dataset Alignment for IVION Instances running version 11.4.0 has been successfully resolved. This fix has been implemented in IVION version 11.4.1, and all services are now operating as expected. Please update your IVION instance and ensure that you're running the latest version. We greatly appreciate your patience and cooperation during this incident.

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Started Nov 14, 2024, 04:53 AM UTC· resolved Nov 15, 2024, 08:24 PM UTC

1. investigating Nov 14, 2024, 04:53 AM UTC

   Dear Cloud Processing Users, We are currently investigating an issue affecting the Unprocessed and Processed tabs resulting in missing data. This will also impact the Cloud Storage consumption. We appreciate your patience during this time. Thank you for your understanding. Best, NavVis Support

2. identified Nov 14, 2024, 11:19 AM UTC

   Dear Cloud Processing users, We are currently investigating an issue affecting the Unprocessed and Processed tabs, resulting in missing data. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time. Thank you for your understanding.

3. monitoring Nov 14, 2024, 08:30 PM UTC

   Dear Cloud Processing Users, The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the visibility of the datasets within the Cloud Processing tabs. You should expect to see the return of this data within a few hours. Thank you for your continued patience. Best, NavVis Support

4. investigating Nov 15, 2024, 12:22 AM UTC

   Dear Cloud Processing Users, We are currently investigating an issue resulting in uploaded datasets disappearing from the Unprocessed Data tab once they reach 100%. We appreciate your patience during this time. Thank you for your understanding. Best, NavVis Support

5. monitoring Nov 15, 2024, 08:55 AM UTC

   Dear Cloud Processing users, We are pleased to inform you that the fix for the initial incident is functioning as expected. Our development team is actively monitoring the situation to ensure continued stability. Please note that due to internal processes, newly uploaded datasets may not immediately appear in the "Uploaded Data" tab. Rest assured that your data has been successfully uploaded. In some cases, it may take a few hours for the datasets to display. There is no need to re-upload your data in such instances. We will provide another status update in 2 hours. Thank you for your understanding and patience. For the latest updates, please visit our status page: https://navvisivion-status.navvis.com. Best, NavVis Support

6. monitoring Nov 15, 2024, 12:44 PM UTC

   Dear IVION Processing users, We are pleased to inform you that our Engineering team has confirmed IVION Processing is now fully operational. Previously uploaded and processed data should now be visible again and Cloud Storage consumption will be updated accordingly. Newly uploaded datasets should now appear immediately in the "Uploaded Data" tab. If this does not occur, we recommend restarting your IVION instance. Detailed instructions for restarting can be found here: https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance. Thank you for your understanding and patience as we worked to resolve this issue. For ongoing updates, please visit our status page: https://navvisivion-status.navvis.com. Best, NavVis Support

7. resolved Nov 15, 2024, 08:24 PM UTC

   Hello Cloud Processing Users, We are pleased to inform you that the issue affecting visibility of data in the Cloud Processing tabs has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. If you still see anything unusual, please reach out to Support by emailing [email protected] or submitting a support ticket via the Support Portal at support.navvis.com. Best, NavVis Support

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