Point cloud exports from Crop & Download uses Site Coordinate System instead of the selected Spatial Reference System

Update timeline

1. investigating Jul 02, 2026, 04:20 PM UTC

   Dear IVION Users, We are currently investigating an issue affecting point cloud exports using the Crop & Download tool on IVION instances running 11.12.0. Point clouds that have been downloaded using the Spatial Reference System with a defined EPSG as the coordinate option will instead see these point clouds exported using the Site Coordinate System. Confirmed point cloud file types impacted are: - E57 (with and without embedded panoramas) - LAS - RCS - PLY We appreciate your patience during this time as we investigate this issue. Best, NavVis Support

2. identified Jul 02, 2026, 06:11 PM UTC

   Dear IVION Users, We have identified the root cause and are actively working on the fix. We will release the patch with IVION 11.12.1 and are working to having this released as soon as possible. This issue does impact all point cloud download file types when selecting the Spatial Reference System coordinate option in the Crop & Download tool, as the previous status message only indicated specific file types. Thank you for your patience as we investigate this issue and we will share updates as soon as we can.

3. resolved Jul 03, 2026, 06:54 PM UTC

   Hello IVION Users, We are pleased to inform you that the issue affecting Crop & Download has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. All point cloud file types when downloaded with the Spatial Reference System coordinate system will export in the expected coordinate system. The fix has been deployed with the release of IVION 11.12.1. We appreciate your understanding and cooperation throughout this incident.