Resolved after 1 day 6 hours, affecting NavVis IVION API, on February 11, 2026.
This incident has been resolved. All the Core instances that should have the access to the API now do.
Affected components
Update timeline
- investigating Feb 11, 2026, 09:19 AM UTC
Following the 11.10 update, some Core IVION instances may experience temporary API unavailability. Our team is actively working on resolving the issue and restoring full functionality as soon as possible.
- identified Feb 11, 2026, 10:49 AM UTC
API access has been enabled on all Core IVION instances again to not disrupt customer workflows further. We have identified the root cause and are working on a fix.
- monitoring Feb 12, 2026, 11:41 AM UTC
The API issue impacting some users after the 11.10 update has been fully resolved. All API services are now operating normally.
- resolved Feb 12, 2026, 03:49 PM UTC
This incident has been resolved. All the Core instances that should have the access to the API now do.
Your product runs on more than NavVis
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services