Resolved after 1 day, affecting NavVis IVION, on April 23, 2026.
Our developers have identified the root cause of the issue that was causing 2D map generation to get stuck at the "Calculating 2D Map" stage and are preparing fixes to our infrastructure to prevent this from occurring in the future and further improve the stability.
Affected components
Update timeline
- investigating Apr 23, 2026, 03:32 PM UTC
We are currently investigating an issue where 2D map generation is getting stuck at the "Calculating 2D Map" stage and not completing as expected. Affected users may experience maps that appear to hang indefinitely during this step. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
- monitoring Apr 24, 2026, 01:19 PM UTC
We are pleased to let you know that we have identified and resolved the root cause of the issue affecting 2D map generation, where processing was getting stuck at the "Calculating 2D Map" stage. The issue was temporary in nature and has now been fully resolved. Should you still experience any problems with 2D map generation, restarting your instance should restore normal functionality. If the issue persists after a restart, please don't hesitate to reach out and we will be happy to assist. We apologize for any disruption this may have caused and thank you for your patience.
- resolved Apr 24, 2026, 03:58 PM UTC
Our developers have identified the root cause of the issue that was causing 2D map generation to get stuck at the "Calculating 2D Map" stage and are preparing fixes to our infrastructure to prevent this from occurring in the future and further improve the stability.
Your product runs on more than NavVis
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services