NavVis incident
Japan Server: Unable to crop and download point cloud on IVION, maps and navgraph creation, automatic alignment
Resolved after 11 hours 34 minutes, affecting NavVis IVION, on February 14, 2025.
Resolved - Japan Server We are pleased to inform you that the issue affecting Enterprise users on the Japan server has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Best, NavVis Support
Affected components
Update timeline
- identified Feb 14, 2025, 01:09 PM UTC
Ongoing Issue – Japan Server We are investigating an issue affecting Enterprise users on the Japan server, impacting Crop & Download point cloud, maps & navgraph creation, and automatic alignment. Our team is working on a fix with the highest priority. Updates will follow — thank you for your patience.
- monitoring Feb 14, 2025, 03:17 PM UTC
Monitoring – Japan Server We are pleased to inform you that the root cause has been identified, and we are currently monitoring the situation. Enterprise users on the Japan server should now be able to use Crop & Download for point clouds, maps & NavGraph creation, and automatic alignment again. We appreciate your understanding and cooperation throughout this incident.
- resolved Feb 15, 2025, 12:44 AM UTC
Resolved - Japan Server We are pleased to inform you that the issue affecting Enterprise users on the Japan server has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. We appreciate your understanding and cooperation throughout this incident. Best, NavVis Support
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