Resolved after 4 hours, on October 22, 2026.
On 23 October at around 00:00 CEST, a network disruption at our data center provider affected the connection between collars and our platform. As a result, live collar locations were temporarily unavailable or delayed in the app. The impact varied by collar model. Most collars were affected for around 5 minutes, while some models were affected for more than 30 minutes. Novus collars took several hours to fully recover. All collars were back to normal by 04:00 CEST. The issue was caused by a problem in our provider’s core network, which they have confirmed and resolved. We apologize for the inconvenience.
Update timeline
- resolved Oct 23, 2026, 07:24 AM UTC
On 23 October at around 00:00 CEST, a network disruption at our data center provider affected the connection between collars and our platform. As a result, live collar locations were temporarily unavailable or delayed in the app. The impact varied by collar model. Most collars were affected for around 5 minutes, while some models were affected for more than 30 minutes. Novus collars took several hours to fully recover. All collars were back to normal by 04:00 CEST. The issue was caused by a problem in our provider’s core network, which they have confirmed and resolved. We apologize for the inconvenience.
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