Resolved after 22 hours 16 minutes, affecting Network, on December 21, 2021.
The line card has not shown any further errors, so we are now marking this incident as resolved.
Affected components
Update timeline
- investigating Dec 21, 2021, 12:41 PM UTC
We have identified an issue with a router line card at one of our network interconnection POP sites in Slough, UK. This caused some packet loss affecting around 10% of customers at around 11:30 GMT to 12:00 GMT. Traffic has now been routed to other paths in our network to solve the problem whilst we investigate the faulty hardware further. The network has a reduced level of resilience at this time whilst this is corrected.
- identified Dec 21, 2021, 12:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 21, 2021, 04:23 PM UTC
The line card has been reloaded and returned to service and appears to be operating normally. All links are now up as per normal. We are continuing to monitor closely for further issues.
- resolved Dec 22, 2021, 10:58 AM UTC
The line card has not shown any further errors, so we are now marking this incident as resolved.
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