names.co.uk incident

Problem with 0345 phone number

Critical Resolved View vendor source →

names.co.uk experienced a critical incident on August 17, 2026 affecting Phone System, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 10:38 AM UTC
Resolved
Aug 17, 2026, 03:47 PM UTC
Duration
5h 8m
Detected by Pingoru
Aug 17, 2026, 10:38 AM UTC

Affected components

Phone System

Update timeline

  1. investigating Aug 17, 2026, 10:38 AM UTC

    We are currently investigating a problem receiving calls to our 0345 phone number. Whilst we work to resolve this, customers who need to speak to us should be able to get through on 01905 342342. The teams are standing by ready to take your calls.

  2. resolved Aug 17, 2026, 03:47 PM UTC

    This incident has been resolved.