names.co.uk Outage History

One of our UK to Ireland links is currently down. The Redundant paths are functioning as expect so no impact is expected but the network should be considered at risk at this time. We have a case open with the carrier and are awaiting updates.

We are currently investigating a problem receiving calls to our 0345 phone number. Whilst we work to resolve this, customers who need to speak to us should be able to get through on 01905 342342. The teams are standing by ready to take your calls.

We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing.

We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing. The carrier has now identified the issue and is working to carry out the necessary repairs.

Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.

Phone lines are now operational. Thank you for your patience.

We are investigating an issue on one link between our Reading Datacentre and London, this link is currently down and therefore the network should be considered at-risk. We are engaging with our upstream supplier to determine a root cause and implement a fix.

Our supplier has identified the root cause and is undertaking remedial work to address the underlying issue. The network remains at risk at this time.

Our supplier has completed the remedial work and confirmed the fix is in place. The network is no longer at risk. We will continue to monitor the link overnight as a precaution.

Our network teams have identified multiple independent fibre cuts across multiple suppliers that are impacting usual resilience to our IP transit network that feeds our UK hosting services. The network is still available and at full capacity, however we consider this an at-risk situation until these links are recovered by the suppliers and are closely tracking their progress.