Resolved after 1 hour 8 minutes, affecting Phone System, on September 15, 2023.
We are pleased to report that the problem with our phone line has been resolved and customers can now call our Contact Centre as normal. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 15, 2023, 08:20 AM UTC
Some customers may be experiencing problems calling our Contact Centre 0345 numbers. We're looking into this as a priority and are liaising with the provider to try and get this resolved as soon as possible. In the meantime, if your enquiry isn't urgent, you are welcome to create a ticket via your Online Control Panel and one of our team will get back to you. https://admin.names.co.uk/tech_support/tracking/add.php We apologise for any inconvenience this may be causing, and will update this page as soon as we have any further news.
- investigating Sep 15, 2023, 09:29 AM UTC
We are pleased to report that the problem with our phone line has been resolved and customers can now call our Contact Centre as normal. Thank you for your patience and understanding.
- resolved Sep 15, 2023, 09:29 AM UTC
This incident has been resolved.
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