MyTime incident

Performance Issues

Resolved after 1 hour 1 minute, affecting Website, on September 18, 2023.

monitoring Sep 18, 2023, 07:15 PM UTC

Message from Amazon Web Services (AWS) confirming the cause of the issue: We can confirm increased networking latencies and errors affecting a single Availability Zone (use1-az1) in the US-EAST-1 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery.

Started
Sep 18, 2023, 06:15 PM UTC
Resolved
Sep 18, 2023, 07:17 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 18, 2023, 06:15 PM UTC

Affected components

Website

Update timeline

  1. investigating Sep 18, 2023, 06:15 PM UTC

    We are currently investigating this issue.

  2. identified Sep 18, 2023, 06:53 PM UTC

    The issue has been identified and the outage is with AWS. Their status can be tracked here; https://health.aws.amazon.com/health/status.

  3. monitoring Sep 18, 2023, 07:15 PM UTC

    Message from Amazon Web Services (AWS) confirming the cause of the issue: We can confirm increased networking latencies and errors affecting a single Availability Zone (use1-az1) in the US-EAST-1 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery.

  4. resolved Sep 18, 2023, 07:17 PM UTC

    This incident has been resolved.

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