Resolved after 5 hours 4 minutes, affecting Website and iPhone App and 1 more, on October 23, 2026.
Twilio's SMS send/receive functionality has been restored and all systems are operating normally.
Affected components
WebsiteiPhone AppAndroid App
Update timeline
- investigating Oct 23, 2026, 07:25 PM UTC
Communicator messages sent via SMS are currently not being sent or received due to an outage from Twilio, our backend telephony provider. We'll provide regular updates until service is restored.
- resolved Oct 24, 2026, 12:29 AM UTC
Twilio's SMS send/receive functionality has been restored and all systems are operating normally.
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