MyTime experienced a minor incident on July 29, 2026 affecting Website, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 03:01 PM UTC
We are currently investigating an issue affecting the MyTime Scheduler, where some users may experience unusually long loading times or intermittent access delays. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 29, 2026, 03:19 PM UTC
The issue affecting the MyTime Scheduler has been identified and mitigated. The instability was caused by a database issue, which has now been resolved, and service performance has returned to normal. We are currently monitoring the system to ensure continued stability. Thank you for your patience while we worked to resolve this issue.
- resolved Jul 29, 2026, 03:57 PM UTC
The issue affecting the MyTime Scheduler has been fully resolved. The root cause was identified as a database instability, and preventive measures have been implemented. Service remained stable throughout the monitoring period, and all systems are operating normally. We appreciate your patience and apologize for any inconvenience this may have caused.