myFitApp Outage History
myFitApp is up right nowPingoru has recorded 50 incidents for myFitApp: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 25 of 515 (5%) |
Incidents, newest first
Minor October 14, 2026 Ticketed booking issue 1d Third Party Integrated Services
Started Oct 14, 2026, 08:46 AM UTC· resolved Oct 15, 2026, 09:32 AM UTC
- investigating Oct 14, 2026, 08:46 AM UTC
Currently Legend online ticketing options are not pulling through to the app. This is being investigated.
- investigating Oct 14, 2026, 11:12 AM UTC
We are continuing to investigate this issue with our partners. We appreciate your patience.
- identified Oct 14, 2026, 11:58 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 14, 2026, 03:36 PM UTC
Legend is working on a fix. Currently this is planned to be deployed overnight.
- identified Oct 14, 2026, 04:00 PM UTC
A fix is being worked on and should be deployed overnight if testing goes well. We will update when we hear more
- identified Oct 15, 2026, 07:38 AM UTC
We are continuing to wait for a fix to be released. We appreciate your patience.
- monitoring Oct 15, 2026, 08:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 09:32 AM UTC
This incident has been resolved.
Minor March 17, 2026 Issue with Marketing Automation messages and conversations 58m Cockpit and Core Services
Started Mar 17, 2026, 12:24 PM UTC· resolved Mar 17, 2026, 01:22 PM UTC
- investigating Mar 17, 2026, 12:24 PM UTC
We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed
- identified Mar 17, 2026, 12:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 17, 2026, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 01:22 PM UTC
This incident has been resolved.
Major February 4, 2026 Issues with Booking with the Legend Integration 3h 3m Third Party Integrated Services
Started Feb 04, 2026, 07:27 AM UTC· resolved Feb 04, 2026, 10:31 AM UTC
- investigating Feb 04, 2026, 07:27 AM UTC
We are currently investigating and working with Legend.
- identified Feb 04, 2026, 07:36 AM UTC
We have identified an issue with the Legend strikes feature. This has been raised with Legend. Until this issue is resolved the Legend strikes feature will be disabled for all accounts. This will be happening in the next 5 mins.
- identified Feb 04, 2026, 08:53 AM UTC
Further reports suggest this is not affect all Legend customers however a fix has been identified by Legend and is being worked on. This is planned to be released by 10:00UTC.
- monitoring Feb 04, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 10:31 AM UTC
This incident has been resolved.
Critical January 29, 2026 Issue with members being able to log into the app and book 1h 34m Cockpit and Core Services
Started Jan 29, 2026, 12:22 PM UTC· resolved Jan 29, 2026, 01:56 PM UTC
- investigating Jan 29, 2026, 12:22 PM UTC
We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]
- identified Jan 29, 2026, 12:29 PM UTC
We have idenfitied the issue and we are working on a resolution
- identified Jan 29, 2026, 12:49 PM UTC
We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.
- monitoring Jan 29, 2026, 01:20 PM UTC
Third party issue has been resolved and we are monitoring. Normal service should start to resume
- resolved Jan 29, 2026, 01:56 PM UTC
This issue has now been resolved. We thank you for your patience.
Minor December 15, 2025 Marketing Automation issue 11m Cockpit and Core Services
Started Dec 15, 2025, 09:29 AM UTC· resolved Dec 15, 2025, 09:41 AM UTC
- investigating Dec 15, 2025, 09:29 AM UTC
We are aware of two issues with Marketing Automation: 1) There is an issue where you can see other customers messages inside your cockpit. These messages have not been sent to your members. We are working on a resolution. 2) It is not currently possible to send a Marketing Automation message. We are working on a resolution
- investigating Dec 15, 2025, 09:40 AM UTC
We are continuing to investigate this issue.
- resolved Dec 15, 2025, 09:41 AM UTC
This incident has been resolved.
Critical November 20, 2025 Intermittent issues with Legend 1h 28m Third Party Integrated Services
Started Nov 20, 2025, 08:18 AM UTC· resolved Nov 20, 2025, 09:46 AM UTC
- investigating Nov 20, 2025, 08:18 AM UTC
There are currently issues reported with the Legend platform. This is unrelated to myFitApp. We’re working to assist Legend where we can.
- resolved Nov 20, 2025, 09:46 AM UTC
Legend has resolved the issue.
Major October 6, 2025 Issue with Access Control 4h 26m Smart Tile Access Control
Started Oct 06, 2025, 04:21 PM UTC· resolved Oct 06, 2025, 08:48 PM UTC
- investigating Oct 06, 2025, 04:21 PM UTC
We are currently investigating this issue.
- monitoring Oct 06, 2025, 04:46 PM UTC
An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.
- resolved Oct 06, 2025, 08:48 PM UTC
This incident has been resolved.
Major August 7, 2025 Legend: Unable to cancel classes 4h 32m Third Party Integrated Services
Started Aug 07, 2025, 08:24 AM UTC· resolved Aug 07, 2025, 12:56 PM UTC
- investigating Aug 07, 2025, 08:24 AM UTC
We have had reports of users not being able to cancel classes. At this stage this appears to be a Legend wide issue. Legend are aware.
- resolved Aug 07, 2025, 12:56 PM UTC
Legend have applied a fix for the issue noted earlier where users were not able to cancel a class in the app when it was booked through the app. They are monitoring going forward but the issue now seems to be resolved.
Minor July 3, 2025 Campaign Messaging Irregularities 5h 43m Cockpit and Core Services
Started Jul 03, 2025, 10:04 AM UTC· resolved Jul 03, 2025, 03:48 PM UTC
- identified Jul 03, 2025, 10:04 AM UTC
We have Identified some further issues that relate to https://status.myfitapp.com/incidents/03xx33khgs7f. We can continuing to work on fixing the issues and will keep this incident update with progress.
- identified Jul 03, 2025, 10:05 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 03, 2025, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 03:48 PM UTC
This incident has been resolved. New campaigns should be operating fine now. Campaigns that were active during the incident period may still be affected.
Major July 2, 2025 Partial Disruption – MFA Bookings and Attendance 1h 48m Cockpit and Core Services, API
Started Jul 02, 2025, 07:22 AM UTC· resolved Jul 02, 2025, 09:10 AM UTC
- identified Jul 02, 2025, 07:22 AM UTC
We’re currently seeing issues with event bookings and related features (like attendance and guest check-in) for some customers using a specific MFA provider. Our team is working to fix this and expects it to be resolved within the next 30–60 minutes. All other services are working as expected.
- resolved Jul 02, 2025, 09:10 AM UTC
This incident has been resolved.
Critical April 9, 2025 Legend Online Services Outage 4h 10m Third Party Integrated Services
Started Apr 09, 2025, 08:11 AM UTC· resolved Apr 09, 2025, 12:22 PM UTC
- investigating Apr 09, 2025, 08:11 AM UTC
We're receiving reports that Legend Online Services is experiencing an outage affecting most customers. As such the identity and booking features for Legend customers within the app are not functioning.
- investigating Apr 09, 2025, 11:06 AM UTC
We are continuing to coordinate with Legend to obtain the latest updates on the situation.
- monitoring Apr 09, 2025, 11:47 AM UTC
Legend has reported that the solution should be back up and working. We're monitoring to check.
- resolved Apr 09, 2025, 12:22 PM UTC
This incident has been resolved.
Major January 31, 2025 Problem bei der MySports (Magicline) Integration / Issue with MySports (Magicline) Integration 24d 18h Cockpit and Core Services
Started Jan 31, 2025, 03:41 PM UTC· resolved Feb 25, 2025, 09:46 AM UTC
- investigating Jan 31, 2025, 03:41 PM UTC
Wir untersuchen derzeit ein gemeldetes Problem mit der Integration von Magicline (MySports). We are currently investigating a reported issue with the integration with Magicline (MySports).
- identified Jan 31, 2025, 04:56 PM UTC
Wir haben festgestellt, dass das Problem anscheinend mit einer möglichen Änderung in der MySports-Umgebung zusammenhängt. Wir haben Magicline kontaktiert, um die Ursache und mögliche Lösungen weiter zu untersuchen. Wir werden hier Updates posten, sobald sie verfügbar sind. ------------------------------------------------------------ We have identified the issue appears to be related to a potential change in the MySports environment. We have contacted Magicline to investigate further the cause and possible resolutions. We will post updates here when they are available.
- monitoring Jan 31, 2025, 05:20 PM UTC
Nach der Zusammenarbeit mit Magicline hat Magicline Änderungen in der MySports-Umgebung vorgenommen und Teile der Integration sind wieder verfügbar und funktionsfähig. Wir überprüfen das weiterhin, um sicherzustellen, dass alle Teile der Plattform funktionieren. --------------------------------------------------------------- Further to working with Magicline, Magicline have made changes within the MySports environment and parts of the integration are back up and working. We're still checking to ensure all parts of the platform are working.
- monitoring Jan 31, 2025, 05:55 PM UTC
Unsere Untersuchungen haben ergeben, dass die Auflistung der Kurse jetzt korrekt funktioniert, aber das Einloggen, die Anzeige meiner Buchungen und das Vornehmen/Stornieren von Buchungen ist immer noch nicht möglich. Wir stehen weiterhin in Kontakt mit MagicLine, um zu sehen, ob weitere Änderungen in der MySports-Umgebung erforderlich sind, um diese Funktionen wieder zu aktivieren. ------------------------------------------------ Further to our investigations listing of classes is now functioning correctly however logging in, viewing my bookings and making/cancelling bookings is still not operational. We continue to communicate with MagicLine to see if there is further changes needed in the MySports environment to bring these features back up.
- monitoring Feb 01, 2025, 09:51 AM UTC
We’re continuing to try and resolve the issues outstanding with the MySports integration. Please rest assured this is a high priority. - Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass das eine hohe Priorität hat.
- monitoring Feb 03, 2025, 10:04 AM UTC
Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass dass das hohe Priorität hat. ------------------------------------------------- We are actively working with MagicLine to help them resolve the remaining issues with the MySports integration. Please be assured that this is a top priority for us.
- resolved Feb 25, 2025, 09:46 AM UTC
This incident has been resolved.
Minor November 14, 2024 Cockpit component Error- Lead Generation module 1h 56m Cockpit and Core Services
Started Nov 14, 2024, 12:50 PM UTC· resolved Nov 14, 2024, 02:47 PM UTC
- identified Nov 14, 2024, 12:50 PM UTC
We’re currently experiencing a small issue in the Cockpit component -Lead Generation module. This however does not affect the functionality of the lead generation module within the app. Our team is on it and working to resolve the issue smoothly. We apologize for the inconvenience and appreciate your patience.
- resolved Nov 14, 2024, 02:47 PM UTC
This incident has been resolved.