Resolved after 4 hours 26 minutes, affecting Smart Tile Access Control, on October 6, 2025.
An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.
Affected components
Smart Tile Access Control
Update timeline
- investigating Oct 06, 2025, 04:21 PM UTC
We are currently investigating this issue.
- monitoring Oct 06, 2025, 04:46 PM UTC
An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.
- resolved Oct 06, 2025, 08:48 PM UTC
This incident has been resolved.
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