myFitApp incident
Issue with members being able to log into the app and book
Resolved after 1 hour 34 minutes, affecting Cockpit and Core Services, on January 29, 2026.
Third party issue has been resolved and we are monitoring. Normal service should start to resume
Affected components
Update timeline
- investigating Jan 29, 2026, 12:22 PM UTC
We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]
- identified Jan 29, 2026, 12:29 PM UTC
We have idenfitied the issue and we are working on a resolution
- identified Jan 29, 2026, 12:49 PM UTC
We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.
- monitoring Jan 29, 2026, 01:20 PM UTC
Third party issue has been resolved and we are monitoring. Normal service should start to resume
- resolved Jan 29, 2026, 01:56 PM UTC
This issue has now been resolved. We thank you for your patience.
Your product runs on more than myFitApp
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services