myFitApp incident

Issue with members being able to log into the app and book

Critical Resolved View vendor source →

myFitApp experienced a critical incident on January 29, 2026 affecting Cockpit and Core Services, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 12:22 PM UTC
Resolved
Jan 29, 2026, 01:56 PM UTC
Duration
1h 34m
Detected by Pingoru
Jan 29, 2026, 12:22 PM UTC

Affected components

Cockpit and Core Services

Update timeline

  1. investigating Jan 29, 2026, 12:22 PM UTC

    We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]

  2. identified Jan 29, 2026, 12:29 PM UTC

    We have idenfitied the issue and we are working on a resolution

  3. identified Jan 29, 2026, 12:49 PM UTC

    We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.

  4. monitoring Jan 29, 2026, 01:20 PM UTC

    Third party issue has been resolved and we are monitoring. Normal service should start to resume

  5. resolved Jan 29, 2026, 01:56 PM UTC

    This issue has now been resolved. We thank you for your patience.