myFitApp incident

Issue with Marketing Automation messages and conversations

Minor Resolved View vendor source →
Started
Mar 17, 2026, 12:24 PM UTC
Resolved
Mar 17, 2026, 01:22 PM UTC
Duration
58m
Detected by Pingoru
Mar 17, 2026, 12:24 PM UTC

Affected components

Cockpit and Core Services

Update timeline

  1. investigating Mar 17, 2026, 12:24 PM UTC

    We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed

  2. identified Mar 17, 2026, 12:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 01:22 PM UTC

    This incident has been resolved.

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